From the few photos on the website, I'm not sure those window sensors will work on my windows. They look kind of big. Does anyone know the actual dimensions? Thanks.
@kaj4 if you are talking about SS3, not SS2, they are pretty small. Don't know the exact dimensions, but work fine on all of my doors and windows. What specific type of window do you have?
@captain11 yes the newer SS3. I'm looking to replace another system that I have. I have regular double hung windows. My current sensors are small and installed on the window rails. My casings are rather ornamental and do not allow for a flush or flat mount. That's why the sensors are on the rails. From the SS photos I wasn't sure if they were small enough to do the same thing. the sensor part on the top window would need to slide past the bottom window when lifting it open. And I prefer the larger sensor part on the bottom window to fit flush on the rail. I wouldn't like how it looks if it is sitting too high or hanging over the edge.
They are much smaller than the ADT ones that were in my house before. The skinny part of the window sensors is just a magnet. So, if you need to, you could use a skinny magnet for that part instead.
^ Yeah, that info as well as dimensions for the SLIM magnets and how to obtain them. So many posts on the forum where folks don't know about them, nor how to get them from SS (because the reps don't know).
For those who might see this post in the sea of lost posts because there's no search function, lol:
SLIM magnet dimensions: 1.10" x 0.39" x 0.20"
How to obtain: Call SS, tell the rep you need SLIM magnets, give the dimensions and tell them they are smaller than the regular size magnets, because if you don't, you'll be sent the regular size magnets.
I have this problem and am being told that they will charge me $4.99 per magnet. I asked why this isn’t a question at the point of sale so they can ensure you get the correct size magnet for your style of windows. No clear answer yet. Essentially I was sold an alarm system that can only alarm one pane of my double hung window. And I’m wholly unimpressed with the customer service I’m receiving regarding this topic. I’ve escalated to a manger but they have a policy that they don’t call back so you have to wait on hold…
Follow up: After one 10m text chat and 42 min on the phone, I was offered 2 months of free monitoring which would only cover 2/3 the cost of the $89 charge for 18 slim magnets). I’m not pleased that I’m being asked to pay an additional cost to make the system work effectively in my home when I purchased a security system that is supposed to work in all windows. “Work” should mean alarming both the top and bottom pane, not just the bottom. And my windows are only 20 yrs old and not unusual whatsoever.
I asked for the supervisor and said the offer was appreciated but that it should really be 3 months of free monitoring which would cover the costs of the magnets in full. He said he was standing with his original offer of 2 free months of monitoring because I was already getting a month free (that came with my new system.) YIKES, that shouldn’t play a role in this at all.
The system should work for all windows as they say and it just SIMPLI doesn’t.
Thank you for your feedback, and we are sincerely sorry to hear about your experience. All Entry Sensors come with the standard-sized magnet, and the "slim" magnet is a totally separate item. If you like I can request a call from a specialist who can further assist with your concerns.
That needs to be a factor at the point of sale, not after you receive the system and realize it doesn't work for all windows as advertised. What an incredible hassle this was for me.
After all this the date of original sale recorded in my account is August when I first built and put the system in a shopping cart. But I purchased this in Nov. based off a reminder email I received. There’s a glitch in the system somewhere. I had to explain to multiple reps and even send a screenshot of my order in email to one to prove this was the case. Just to make a return of a couple pieces...
I’ve been on the phone for literal hours.
At the end of the day I may finally have a system that works correctly but it was not easy to make happen.
Official Solution
davey_d
Community Admin
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5.6K Messages
4 years ago
Hi folks!
The exact measurements here for you:
(edited)
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captain11
Captain
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6K Messages
4 years ago
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dan8080
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4 years ago
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captain11
Captain
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6K Messages
4 years ago
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coltmaster1
2.8K Messages
4 years ago
For those who might see this post in the sea of lost posts because there's no search function, lol:
SLIM magnet dimensions: 1.10" x 0.39" x 0.20"
How to obtain: Call SS, tell the rep you need SLIM magnets, give the dimensions and tell them they are smaller than the regular size magnets, because if you don't, you'll be sent the regular size magnets.
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nicolefin
3 Messages
8 months ago
I have this problem and am being told that they will charge me $4.99 per magnet. I asked why this isn’t a question at the point of sale so they can ensure you get the correct size magnet for your style of windows. No clear answer yet. Essentially I was sold an alarm system that can only alarm one pane of my double hung window. And I’m wholly unimpressed with the customer service I’m receiving regarding this topic. I’ve escalated to a manger but they have a policy that they don’t call back so you have to wait on hold…
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nicolefin
3 Messages
8 months ago
That needs to be a factor at the point of sale, not after you receive the system and realize it doesn't work for all windows as advertised. What an incredible hassle this was for me.
After all this the date of original sale recorded in my account is August when I first built and put the system in a shopping cart. But I purchased this in Nov. based off a reminder email I received. There’s a glitch in the system somewhere. I had to explain to multiple reps and even send a screenshot of my order in email to one to prove this was the case. Just to make a return of a couple pieces...
I’ve been on the phone for literal hours.
At the end of the day I may finally have a system that works correctly but it was not easy to make happen.
(edited)
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