‎My door device is offline | SimpliSafe Support Home
 
cdodson's profile

Tuesday, May 3rd, 2022 11:12 PM

My door device is offline

How to have my back door device reconnect to simplisafe

Official Solution

Community Admin

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5.5K Messages

2 years ago

Hi @cdodson ,

All of your SimpliSafe sensors check in with the Base Station regularly, and "offline" means that it's been a while since that device has been successful. Check out this guide for troubleshooting on our Help Center.

10 Messages

2 years ago

What device is this? Sensor? Camera?

1 Message

2 years ago

I had to re-add all of my door sensors and motion sensors a couple of days after installing my updated cell module. I noticed that the door chime had stopped working. A tech on the phone prompted me to re-add the door sensors but I figured out on my own that the motion sensors were not showing up under Devices. The Doorbell camera and the Driveway camera were the only devices that did not have to be re-installed

Community Admin

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5.5K Messages

@mntainbike​ it sounds like you're having a totally different issue from the original poster. Also seems that you were already able to come to a solution. If you see any more error messages, or if your system starts to act up again, please do let us know.

2 Messages

2 years ago

I ran test mode on my devices and base station acknowledged all of my sensors but it’s still show’s up offline. What do I do?

Community Admin

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5.5K Messages

@dseitz​ where are you seeing that 'offline' message? If it's on the SimpliSafe app, I suggest pulling down on the Overview page, which will refresh the app and pull the most recent info from your system.

3 Messages

2 years ago

I’ve had the same issue after having dead batteries on 2 sensors. When running test mode and pushing the buttons on each, I get an acknowledgement from the base station. However, both devices still show “offline”.  Do I need to do anything after replacing batteries to get the devices back online?…or will the base station check in automatically?

Community Admin

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5.5K Messages

@jfreaner,

 

That "Offline" message - are you seeing that on the SimplISafe app? If so, you might need to refresh the app by pulling down on the Overview page. That will request the most recent data from your SimpliSafe system.

3 Messages

@jfreaner​ 

@davey_d …any thoughts on this question?

3 Messages

Tried refreshing. Hoped the sensors would “check in” after the battery replacement.  Been 2 days and door sensor still showing offline. 

2 years ago

this offline crap on door sensors is getting out of hand. I've had to reset the front door sensor 2 times within the last couple of days. Before it was the back door sensor. Never had this issue with the original simplisafe sensors. With you would go back to those sensors instead of these cheap-looking ones that want to go offline all the time.

and before you ask, I'm getting alerts, by text and email and keypad. I'm scared to go out of town and set this darn thing afraid I'm going to get a call that someone has broke in---or come home and find someone really did break in and the sensor says it's offline..... Been with simplisafe almost 7 years, never had sensor issues like this.

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