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5.9K Messages

Saturday, October 9th, 2021 1:57 PM

Browser / Forum Log In Issue

Is anyone experiencing issues with logging into the forums? Using Within the last 48 hours unable to log into the forums to post using my Edge or Chrome browsers. and get a 404 error, page not found default page on the SS site.   I can log in using Fire Fox, (v93) which I am now using to post this.

701 Messages

3 years ago

Similar issue. I can load the main forum page just fine but when I click on "log in" (which points to https://simplisafe.com/error-404?destination=forum ) it loads a SimpliSafe error page with the message, "We don't see that page".

The problem exists in Chrome for WIndows for me. Firefox on WIndows and Chrome on Android work just fine.

Last night for a while I was able to log in but every time I tried to make a post I got a crazy Cloudfare availability error. The login problem has only been since this morning for me.

I emailed support and received the following response a few hours later:

Thank you for reaching out to us here at SimpliSafe.

We appreciate you letting us know about this situation. We are sorry to hear you are having an issue with our SimpliSafe webpage. We recommend that you use another browser or clear cookies and cache to use our website.

If you have further questions, we will need to access your account and for security reasons, this can only be done over the phone. Please call us and allow one of our SimpliSafe experts to assist you. We can be reached at 1-888-910-1215 daily 8:00 am - Midnight, ET.

Thank you for being a SimpliSafe customer. We appreciate your business.

Can't tell from this message if they're working on it or if "use a different browser" is their long term solution.
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