Outdoor camera stops recording during activity

@emily_s​ I am having the same issue, but have checked the connection strength, and connection speed (all good there as its gigabit speed). The issue is that the camera in 1 minute will have 5 or 6 recording of 13 seconds each. It appears that as soon as the car stops or a person stops moving, the recording ends, and then the next one starts. I get alerts from the timeline for many 13 second videos each time an event occurs.

It is really annoying. Is there a way to make it so that the videos can record for 10 seconds after the motion stops, so that it continues, vs having these individual videos.

Hi @karan13, 

Unfortunately, there isn't a setting to allow cameras to record for a set amount of time after a recording stops. You mention that you have gigabit connection, which should certainly be more than enough to support your Outdoor Camera. I would connect with our Support team for further troubleshooting to get to the bottom of this.

@HowardPOA​ When an Outdoor Camera is experiencing cutoff or incomplete recordings, the first step is to ensure that the camera has a strong Wi-Fi connection. The Outdoor Camera does need to communicate to the Base Station and Wi-Fi router to function. Since your camera has a good connection, I would try moving the Base Station a little closer to it.

Our engineers are working on improving the Outdoor Camera's performance with firmware updates. We've made some great improvements already, but there's still more work to be done.