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brohomous's profile

Sunday, March 26th, 2023 2:21 AM

Outdoor camera stops recording during activity

My outdoor camera will detect a raccoon eating from our cat food bowl. But it will only record for about 8 seconds. The next recording will be a minute or two later, for another 8 seconds. The raccoon will turn to leave, and the video cuts off. 
Shouldn’t the camera record while there is active movement??

1 Message

11 months ago

I have the exact same problem. Outdoor camera is triggered by a motion event, recording starts. Motion stops for 1-2 seconds then starts again and camera does not catch motion from start to finish. Is there a way to adjust the camera to catch start and stop motion?

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10 Points

11 months ago

Hi @brohomous and @drusko, 

When an Outdoor Camera detects motion, it should only result in one recording; so it sounds like your recording events are getting cut off. I'd recommend checking your camera's connection strength in the SimpliSafe mobile app to make sure it has a strong Wi-Fi connection. You can find step by step instructions to check connection strength and it improve it in our Help Center, here.

5 Messages

@emily_s​ I am having the same issue, but have checked the connection strength, and connection speed (all good there as its gigabit speed). The issue is that the camera in 1 minute will have 5 or 6 recording of 13 seconds each. It appears that as soon as the car stops or a person stops moving, the recording ends, and then the next one starts. I get alerts from the timeline for many 13 second videos each time an event occurs.

It is really annoying. Is there a way to make it so that the videos can record for 10 seconds after the motion stops, so that it continues, vs having these individual videos.

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10 Points

Hi @karan13, 

Unfortunately, there isn't a setting to allow cameras to record for a set amount of time after a recording stops. You mention that you have gigabit connection, which should certainly be more than enough to support your Outdoor Camera. I would connect with our Support team for further troubleshooting to get to the bottom of this.

1 Message

5 months ago

Same issue here. I’ve been monitoring these support posts for a resolution besides having a “good connection” already mentioned and which I and others have confirmed. This does not happen with the interior cameras. It’s pretty clear this is a camera or app issue.

Is Simpli Safe doing anything to address the issue?

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2.3K Messages

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10 Points

@HowardPOA​ When an Outdoor Camera is experiencing cutoff or incomplete recordings, the first step is to ensure that the camera has a strong Wi-Fi connection. The Outdoor Camera does need to communicate to the Base Station and Wi-Fi router to function. Since your camera has a good connection, I would try moving the Base Station a little closer to it.

Our engineers are working on improving the Outdoor Camera's performance with firmware updates. We've made some great improvements already, but there's still more work to be done.

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