How can I improve my connectivity speed?
Connection strength vs. Connection speed
A camera which has strong Wi-Fi connection may still experience interruptions in video quality and streaming if the connection speed is low. This means there is not enough bandwidth available for the camera to function properly. Learn more about how connection strength and speed affect your camera and the differences between the two here.
To check your camera's connection strength in the SimpliSafe app:
- From the main menu, go to My System
- Go to Camera Settings and click on the camera you would like to test.
- Choose Connection Check. Once started, the connection check will take about 1–2 minutes.
- If your connection is shown as strong, the issue is likely your connection speed.
Improving your connection speed
If you suspect that you have low connection speed, you should first make sure you have a good connection strength. You can learn more about connection strength here, as well as ways to improve your connection strength here.
If your connection strength is not the issue, then you can work on improving your connection speed. You may need to contact your internet service provider to upgrade your internet package or router in order to improve your connection speed.
If you are still experiencing connectivity issues, please contact customer support. We'll be happy to help!
Please note that only our cameras and Base Station use an internet connection. All of our sensors communicate using radio frequency. If you are having connectivity issues with your sensors, please visit this page.