6 Messages
Entry sensor reported open when it is closed
Anyone else getting the problem where the door is closed but the alarm thinks the entry sensor is open?
The alarm announces a sensor is open when setting. I check the app and go to that door but it is closed. Refreshing the app doesn't fix it so I have to open and re-close the door and now it shows closed.
It's happened with two different sensors now, both in a week. I had the same issue a month or so ago and it stopped happening. Now it has come back.
I spoke with support and they are sending two new sensors but it doesn't feel like a hardware issue. I thought I'd post on here to see if it's just me?
pj14
6 Messages
1 year ago
After speaking to the Support folk they decided the best thing to do would be to send me two new entry sensors. I'll update this if the problem happens again.
Meanwhile, I'd be interested to hear from anyone else having this issue.
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pmekiss
1 Message
8 months ago
One of our sensors has started doing the same - showing as open when it is in fact closed. We have tried everything we could think of including removing and re-adding the device and changing the battery. It still continues to show as Open. Coincidentally, this same sensor displayed with an error several times a week ago. We would open and then close the door to remove the error.
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shilo4955
1 Message
6 months ago
Same problem here. Just got new Sensor and still same problem🤔
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gremlin82169
1 Message
5 months ago
I'm having the exact problem, calling customer service. Thank you
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rbkd60
1 Message
3 months ago
Alarm went off at 4:21 am that dining room door had been opened. Door was not opened by me as I had been asleep and no one was trying to break in. Door was NOT opened. Finally turned alarm off at keypad after checking my outdoor cameras which are not simplisafe cameras. Never received call from SimpliSafe about alarm and never cancelled alarm via text. Glad it wasn't a true break in, but have no idea why an alarm would go off that the door was opened. The sensor and its magnet are NOT farther than 2” apart and never have been. Had this same problem over a year ago with a window and nothing worked to fix the problem, including a new sensor - magnet and we finally just had to leave a sensor off that window.
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ksd202
6 Messages
1 month ago
If the system is working properly for years with ZERO customer complaints and only stops working properly after a software/firmware update and MULTIPLE customer complaints come in with the same problem, how can you even remotely think this is a hardware issue and not a problem caused by that software/firmware update? How about you look into what caused the problems instead of frustrating the hell out of all your customers by telling them that it's environmental or defective hardware?
(edited)
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