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Base Station and System Settings

Updated 

Gen 3 SimpliSafe® Keypad

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. Click here to view the article about the Original SimpliSafe. If you're not certain which system you have, you can tell the difference here.

You can access System Settings via your Keypad’s menu, SimpliSafe® Mobile App, or SimpliSafe® Web App. These settings control your system’s volume, alarm delays, and Wi-Fi setup. 

To change the settings for specific devices, please visit our Device and Sensor Settings article.

System Settings

Setting

Description

Location

Options

Default

Wi-Fi

Choose the Wi-Fi network that your system is connected to. Learn more about connecting your system to Wi-Fi here.

Mobile App: My System gear on the bottom of the screen > Base Station Settings > Wi-Fi Network

Keypad: Menu > System Settings > Wi-Fi

N/A
N/A
Sets the Base Station chime volume for when an Entry Sensor opens while the system is disarmed or when the sensor is set to “Disabled."

Mobile App: My System gear on the bottom of the screen > Base Station > Entry Sensor Chime

Keypad: Menu > System Settings > Chime Volume

Off
Low
Medium
High

Medium

Trouble Signal

A warning tone that indicates an issue with the system, or a component.

Keypad: Menu > System Settings > Trouble Signal

Off

Low

Medium

High

Off

Sets the Base Station chime volume for when your Video Doorbell Pro is rung.
Mobile App: Cameras tab on the bottom of the screen > Select the gear icon in the upper right corner of the app for Camera Settings > Tap on your Video Doorbell Pro > Base Station Chime

Off
Low
Medium
High

Medium 

Sets the volume of the Base Station siren in the event that an alarm is sounded.

Mobile App: My System gear on the bottom of the screen > Base Station Settings > Alarm Siren Volume

Keypad: Menu > System Settings > Siren Volume

Off
Low
Medium
High
High
Voice Prompts
Sets the volume that the Base Station will announce instructions, errors, etc.

Mobile App: My System gear on the bottom of the screen > Base Station Settings > Voice Prompts

Keypad: Menu > System Settings > Voice Prompts

Off
Low
Medium
High

Medium

Sets the length of time that your Base Station (and Extra Sirens if you have them) will sound in the event of an alarm.

Mobile App: My System gear on the bottom of the screen > Base Station Settings > Alarm Siren Duration

Keypad: Menu > System Settings > Siren Duration

Between 30 seconds – 8 minutes

4 minutes
Base Station Light

Changes if the LED light on your Base Station will illuminate to indicate system statuses, warnings, and similar events.

App: Menu > My System > General Settings > Base Station Light

Keypad: Menu > System Settings > Base Station Light

On
Off
On

Trouble Light

A warning light that indicates an issue with the system, or a component

Keypad: Menu > System Settings > Trouble Light

On

Off

Off

Wall Power Light

Remains lit while the Base Station is receiving power from the power adapter.

Keypad: Menu > System Settings > Wall Power Light

On

Off

Off

Exit Delay, Home
The amount of time before the system becomes armed in Home Mode when you press the “home” button on your Keypad or in the App.

Mobile App: My System gear on the bottom of the screen > Base Station Settings > Exit Delay (Home)

Keypad: Menu > System Settings > Exit Delay, Home

Between 0 seconds – 4 minutes and 15 seconds

No Delay (0 seconds)

Exit Delay, Away
The amount of time before the system becomes armeed in Away Mode when you press the “away” button on your Keypad or in the App.

Mobile App: My System gear on the bottom of the screen > Base Station Settings > Exit Delay (Away)

Keypad: Menu > System Settings > Exit Delay, Away

Between 45 seconds – 4 minutes and 15 seconds

60 seconds
Entry Delay, Home
The amount of time before your system's siren sounds when an active sensor is tripped in Home Mode.

Mobile App: My System gear on the bottom of the screen > Base Station Settings > Entry Delay (Home)

Keypad: Menu > System Settings > Entry Delay, Home

Between 0 seconds – 4 minutes and 15 seconds
30 seconds
Entry Delay, Away
The amount of time before your system's siren sounds when an active sensor is tripped in Away Mode.

Mobile App: My System gear on the bottom of the screen > Base Station Settings > Entry Delay (Away)

Keypad: Menu > System Settings > Entry Delay, Away

Between 30 seconds – 4 minutes and 15 seconds
30 seconds
Sends a push notification to your SmartPhone to remind you to arm your system.

iOS Mobile App: My System gear on the bottom of the screen > Automations > Arming Reminders

Android Mobile App: My System gear on the bottom of the screen > Arming Reminders

N/A
N/A