‎Video Doorbell Pro Installation Guide | SimpliSafe Support Home

Video Doorbell Pro Installation Guide


The Video Doorbell Pro integrates seamlessly with your SimpliSafe system, allowing you to see visitors and interact with them - without needing to be home. It’s important to note that the Video Doorbell Pro is currently compatible with analog/mechanical doorbells and requires an 8-24 Volt Transformer. Compatibility with digital doorbells will be available at a future date.

Before Getting Started

You will need to have a 2.4GHz network connection available to complete the setup of this camera.

You'll need to have your Video Doorbell Pro Kit, which includes a Torx screwdriver. You'll also need your own Phillips screwdriver.

Watch the video below for a hands-on experience from our team of experts for the installation process.

Use the guided flow below for an interactive, step-by-step experience that will help you through the installation process.

Need More Help?

Is your Video Doorbell Pro buzzing, or does it not chime?

If your Video Doorbell doesn’t chime during or after its installation, or you notice it produces a constant buzzing sound, you may need a Chime Connector to supply proper voltage to your Video Doorbell. If you do not have one, our Support team can send you a Chime Connector free of charge.

To learn more about installing a Chime Connector, see our Chime Connector Installation Guide.

Do you need to change your Video Doorbell Pro’s Wi-Fi network?

You can find the steps in the Changing Wi-Fi networks for Cameras article.

Having trouble connecting or keeping your Video Doorbell Pro connected to Wi-Fi?

You can learn more about why your Video Doorbell Pro may be losing its Wi-Fi connection, and how to keep it connected, in the article Why Does My Camera Keep Losing Its Wi-Fi Connection?

If the above steps did not help you connect your Video Doorbell Pro to Wi-Fi, please reach out to our Support team for additional assistance.