‎Video Doorbell Pro Installation Guide | SimpliSafe Support Home

Video Doorbell Pro Installation Guide


The Video Doorbell Pro integrates seamlessly with your SimpliSafe system, allowing you to see visitors and interact with them - without needing to be home. It’s important to note that the Video Doorbell Pro is currently compatible with analog/mechanical doorbells and requires an 8-24 Volt Transformer. Compatibility with digital doorbells will be available at a future date.

Before Getting Started

You will need to have a 2.4GHz network connection available to complete the setup of this camera.

You'll need to have your Video Doorbell Pro Kit, which includes a Torx screwdriver. You'll also need your own Phillips screwdriver.

Watch the video below for a hands-on experience from our team of experts for the installation process.

Use the guided flow below for an interactive, step-by-step experience that will help you through the installation process.


Pinpoint and fix network connectivity issues to improve your SimpliSafe® experience with the RouteThis Helps app.

Download the RouteThis Helps app from the Google Play Store or Apple App Store.


1. Download the RouteThis Helps app

2. Open the app and enter the code SAFE

3. Stand next to your SimpliSafe® device and run a network scan

4. Follow the instructions in the app to improve your network and get connected to your SimpliSafe® devices

How to Check Your Video Doorbell Pro’s Connection Strength

If your Video Doorbell Pro is not connecting after you install it, you should check its connection strength by using the Connection Check tool within the SimpliSafe® mobile app by taking the following steps:

  1. Tap the “Cameras” icon at the bottom of the SimpliSafe® mobile app

  2. Choose the gear icon in the upper right corner

  3. Select your Video Doorbell

  4. Under “Connection” select “Connection Check”

  5. Tap “Start Connection Check” to find your camera’s connection strength

Using your results, you can improve your Video Doorbell Pro's connection with the tips below.

Camera Requirements: 

  • Upload speed needs to be above 2Mbps for 1536p video

    • If your upload speed is below 2Mbps, you may need to contact your Internet Service Provider (ISP) to upgrade your internet package.