Video Doorbell Pro Installation Guide
The Video Doorbell Pro integrates seamlessly with your SimpliSafe system, allowing you to see visitors and interact with them - without needing to be home. It’s important to note that the Video Doorbell Pro is currently compatible with analog/mechanical doorbells and requires an 8-24 Volt Transformer. Compatibility with digital doorbells will be available at a future date.
Before Getting Started
You will need to have a 2.4GHz network connection available to complete the setup of this camera.
You'll need to have your Video Doorbell Pro Kit, which includes a Torx screwdriver. You'll also need your own Phillips screwdriver.
Watch the video below for a hands-on experience from our team of experts for the installation process.
Use the guided flow below for an interactive, step-by-step experience that will help you through the installation process.
HAVING TROUBLE CONNECTING TO WI-FI?
Pinpoint and fix network connectivity issues to improve your SimpliSafe® experience with the RouteThis Helps app.
TO GET STARTED:
1. Download the RouteThis Helps app
2. Open the app and enter the code SAFE
3. Stand next to your SimpliSafe® device and run a network scan
4. Follow the instructions in the app to improve your network and get connected to your SimpliSafe® devices
How to Check Your Video Doorbell Pro’s Connection Strength
If your Video Doorbell Pro is not connecting after you install it, you should check its connection strength by using the Connection Check tool within the SimpliSafe® mobile app by taking the following steps:
Tap the “Cameras” icon at the bottom of the SimpliSafe® mobile app
Choose the gear icon in the upper right corner
Select your Video Doorbell
Under “Connection” select “Connection Check”
Tap “Start Connection Check” to find your camera’s connection strength
Using your results, you can improve your Video Doorbell Pro's connection with the tips below.
Signal strength should be above -55dBm. A lower number means a greater connection between your camera and router.
If you have a low signal strength, you can try to troubleshoot your Wi-Fi network and improve your signal strength.
Upload speed needs to be above 2Mbps for 1536p video
If your upload speed is below 2Mbps, you may need to contact your Internet Service Provider (ISP) to upgrade your internet package.
If your upload speed is exactly 2Mbps, you should take these steps to improve your upload speed.