What does “Camera Disconnected” mean?
A "Camera Disconnected" error means that your camera is disconnected from either power or Wi-Fi and it is not receiving your app’s commands. Read on for possible causes and how to address the issue.
Your Wi-Fi network name or password changed, leaving your camera unable to connect to the network
The camera or your Wi-Fi router lost power
Your internet service provider experienced an outage
Rest assured that your SimpliSafe system runs primarily on a cellular connection and your Base Station comes equipped with a 24-hour backup battery to ensure that you are protected at all times—including during a power outage or loss of Wi-Fi connection.