‎What does “Camera Disconnected” mean? | SimpliSafe Help Center
IMPORTANT: For systems purchased before 2020, you may lose connection to professional monitoring as of 12/31/22 if your Base Station 2G cellular module is not upgraded. Call us or check your SimpliSafe app Overview screen to see if your system is affected.

What does “Camera Disconnected” mean?

 Updated 

A "Camera Disconnected" error means that your camera is disconnected from either power or Wi-Fi and it is not receiving your app’s commands. Read on for possible causes and how to address the issue.

Disconnection Causes

  1. Your Wi-Fi network name or password changed, leaving your camera unable to connect to the network

  2. The camera or your Wi-Fi router lost power

  3. Your internet service provider experienced an outage

Rest assured that your SimpliSafe system runs primarily on a cellular connection and your Base Station comes equipped with a 24-hour backup battery to ensure that you are protected at all times—including during a power outage or loss of Wi-Fi connection.

Use the guided flow below to reconnect your camera to Wi-Fi.

Use the guided flow below to learn how to improve your Wi-Fi signal for your cameras.

Use the guided flow below to learn how to improve your overall upload speeds.