If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device. 

Performing a Soft Reset

Performing a soft reset on the Video Doorbell Pro can help clear it from an unresponsive state. It will also test that the device has power. 

To perform a soft reset:

1. Remove the Video Doorbell Pro from its faceplate by releasing the security screw on the bottom of the device using its included T5 Torx screwdriver 

2. Press and hold the larger button on the back of the Video Doorbell Pro for 30 seconds and then release it

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3. After about one minute, the camera will reboot and go into setup mode

4. Secure the Video Doorbell Pro to the mounting plate once more, and insert the security screw using your screwdriver

5. You should see a solid yellow LED light come on, followed by a flashing white light with audible cues to get started

6. Open the SimpliSafe® Mobile App on your phone or tablet

7. You’ll now choose the Setup Camera prompt, or use our installation guide for step-by-step instructions on adding your camera back to your system

Performing a Factory Reset

If normal troubleshooting and a soft reset do not resolve the issues with your Video Doorbell Pro, you’ll want to try performing a factory reset on the device to flash it back to factory settings.

To perform a factory reset:

1. Remove the Video Doorbell Pro from its faceplate by releasing the security screw on the bottom of the device using its included T5 Torx screwdriver 

2. Press and release the smaller button on the back of the Video Doorbell Pro

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3. Secure the Video Doorbell Pro to the mounting plate once more, and insert the security screw using your screwdriver

4. The LED on the Video Doorbell Pro should change to a solid yellow light

5. If the Video Doorbell Pro was previously connected to Wi-Fi, it should automatically reconnect to the app

6. If the Video Doorbell Pro does not reconnect, open the SimpliSafe® Mobile App on your phone or tablet

7. You’ll now choose the Setup Camera prompt, or use our installation guide for step-by-step instructions on adding your camera back to your system

*The Video Doorbell Pro cannot be reset remotely. You must physically be with the camera to reset it.