SimpliSafe® System and Wi-Fi Requirements
Updated
App Requirements:
The SimpliSafe® system can be set up using your Keypad, however, our cameras will require using the SimpliSafe® Mobile App on a compatible Android or iOS device. The SimpliSafe® Mobile App is currently compatible with:
Android 11 and above
iOS 16.0 and above
If accessing SimpliSafe® through the Online Account option, please ensure that you have added SimpliSafe.com to any adblock extensions allowlist.
Network Requirements:
Out of the box, the Base Station and cameras are designed to connect to most Wi-Fi networks, however, some networks may require additional configurations to be compatible. Below is a small list of requirements and recommendations to optimize your network for usage with your SimpliSafe® Security System.
Your Wi-Fi network must have a password
Your Wi-Fi network must be broadcasting at 2.4GHz
SimpliSafe® cannot connect to 5GHz networks
Most 5GHz routers are backward compatible with 2.4GHz, however, additional configuration may be required to ensure the band is being broadcasted
Your network name (SSID) and password cannot exceed more than 31 characters each
Our cameras cannot connect to Wi-Fi networks where the network name (SSID) or password contains semi-colons (;) or backslashes (/)
Your network must be configured as WPA2 or WPA2/3 Mixed Mode
WPA3 only networks are not compatible with the SimpliSafe® Base Station or Cameras at this time
Recommended router channels: 1, 6, or 11 to reduce interference
Consult your router manual or talk to your Internet Service Provider for assistance with making these changes
Upload speed requirements based on live stream quality:
1080p or higher - 2 Mbps per camera
720p - 1.5 Mbps per camera
480p - 1 Mbps per camera
Unsupported Network Setups:
Wi-Fi networks that do not have a password (Open Networks)
Wi-Fi networks that require portal login