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Calibrating the Smart Lock

If you are having trouble with your Smart Lock, calibrating the lock is a great first step to take to get everything synced and running smoothly again. As a first step, you’ll want to make sure that your Smart Lock is powered on and has a functioning battery. The battery for the Smart Lock and its c

Install / Set Up Help

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Updating Your Smart Lock

SimpliSafe® is always working to improve our products and enhance security by releasing updated firmware and software for both system-wide and device-specific improvements. If your SimpliSafe® Smart Lock receives an update, please use the steps below to update the firmware on it.Use the guided flow

Customize your Settings

Install / Set Up Help

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Does the Smart Lock Require Wi-Fi or an Existing SimpliSafe® System to Work?

Wi-Fi is not necessary for the Smart Lock to work. It currently requires a Gen 3 SimpliSafe® system to install.The Smart Lock does require you to have firmware version 1.4 or newer on your SimpliSafe® system. You can get the latest software version on your SimpliSafe® system by connecting it to Wi-F

Wi-Fi Troubleshooting

Install / Set Up Help

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Can I use Amazon Alexa or Google Assistant to communicate to my Smart Lock?

Yes. When asking Alexa or Google Assistant to arm the system in home or away mode, the Smart Lock will also arm. However, commands to unlock your Smart Lock will not work for security reasons.  Unlocking your door must be done through the app, PIN pad, Keypad, or manually.

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Features / Settings

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Smart Lock Settings & Customizations

Your Smart Lock can be customized for each of the alarm states of your system (Off, Home, and Away). It can also be customized to use AutoLock, which locks your door after a certain interval of time when it’s unlocked. By default, your Smart Lock will automatically lock your door when you set the sy

Customize your Settings

Features / Settings

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Enabling Auto-Lock for Smart Lock

Auto-Lock sets a timer to automatically lock the door when it detects that the door is unlocked. When using Smart Lock on its own, this feature operates on a time-based interval basis of 30 seconds, 1 minute, or 5 minutes.If you have an Entry Sensor that is installed and paired with your Smart Lock,

Customize your Settings

Features / Settings

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How To Replace Smart Lock Batteries

The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN Pad have a life expectancy of 8-12 months, depending on usage.If your Smart Lock is still offline after replacing the battery, skip to the

Battery / Power

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