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Smart Lock integrates seamlessly with your SimpliSafe system, allowing you to control access to your home with ease.
Install / Set Up Help
Help Center Article
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Smart Locks
Your Smart Lock receives periodic updates to ensure it’s always ready to protect your home. It’s important to download and install the updates as they become available to ensure that your Smart Lock receives any patches, fixes, and security updates.Updating Your SystemBefore updating your Smart Lock
If you are having trouble with your Smart Lock, calibrating the lock is a great first step to take to get everything synced and running smoothly again. As a first step, you’ll want to make sure that your Smart Lock is powered on and has a functioning battery. The battery for the Smart Lock and its c
Features / Settings
Smart Lock
The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN Pad have a life expectancy of 8-12 months, depending on usage.If your Smart Lock is still offline after replacing the battery, skip to the
Battery / Power
Wi-Fi is not necessary for the Smart Lock to work. However, your Smart Lock does require a Gen 3 SimpliSafe® system in order to install it.To install the Smart Lock or Smart Lock Series 2 to your system, you need to make sure that your SimpliSafe® system has been updated to the latest firmware versi
Wi-Fi Troubleshooting
If the Smart Lock fails to calibrate or recalibrate when using the SimpliSafe® Mobile App, there are a few reasons why that may happen. The steps below will help you resolve any underlying issues and allow you to recalibrate your Smart Lock. We recommend that you go through each step until the issue
Troubleshoot an Issue
You have 4 attempts to enter one of your PINs on your Smart Lock’s PIN Pad. Starting on the 5th attempt of entering the wrong PIN on the PIN Pad, the Smart Lock will initiate a number of safety measures to ensure that your home is safe.AttemptBackoff DelayBehavior1-4-- 5-1030 secYou will receive a p
