‎How to Connect a SimpliSafe® System to Wi-Fi | SimpliSafe Support Home

How to Connect a SimpliSafe® System to Wi-Fi

Updated 

Gen 3 SimpliSafe® Keypad

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. If you're not certain which system you have, you can tell the difference here.

The Gen 3 SimpliSafe® system can connect to Wi-Fi to provide an alternative connection to the monitoring center, and slightly faster refresh times for the Mobile and Web App. Connecting your system to Wi-Fi also provides it access to firmware updates.

Follow the steps below to connect your system to Wi-Fi.

Using the Mobile App

  1. Open the SimpliSafe® Mobile App on your phone or tablet

  2. Choose My System from the navigation bar at the bottom of the App

  3. Next, select Base Station Settings

  4. Tap on ‘WiFi Network’

    1. Your device will automatically begin scanning for available networks - so ensure that your Wi-Fi network is discoverable!

  5. Choose your Wi-Fi network from the list of available networks

  6. Enter the password for your Wi-Fi network

  7. Tap Connect

Using the Keypad

  1. Press the "Menu" button on your Keypad and enter your 4-digit Master PIN when prompted.

  2. Navigate to System Settings and select it by pressing the right rocker.

  3. Navigate to Wi-Fi and select it. After a few moments, your Keypad will display a list of available networks.

  4. Scroll to the network you'd like to connect to and press the right rocker to select it.

  5. Enter your network password. The Base Station will attempt to connect to the network and the Keypad will notify you of the result.

    1. If unsuccessful, you will be asked to verify your password by re-entering it.

The Keypad uses ABC mode for typing. In this mode, you'll cycle through the corresponding characters (numbers, symbols, punctuation, letters) using the keys numbered 0-9 on your Keypad.

1 Press

1*

2

3

4

5

6

7

8

9

0

2 Presses

(Space)

a

d

g

j

m

p

t

w

(Space)

3 Presses

!

b

e

h

k

n

q

u

x


4 Presses

"

c

f

i

l

o

r

v

y


5 Presses

#

A

D

G

J

M

s

T

z


6 Presses

$

B

E

H

K

N

P

U

W


7 Presses

%

C

F

I

L

O

Q

V

X


8 Presses

&






R


Y


9 Presses

'






S


Z


10 Presses

(










*For the '1' key, more characters will appear after 10 presses and in this specific order:

) * + , - . / : ; < = > ? @ [ \ ] ^ _ ' { | } ~