‎How to Connect a SimpliSafe® System to Wi-Fi | SimpliSafe Support Home

How to Connect a SimpliSafe® System to Wi-Fi


Gen 3 SimpliSafe® Keypad

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. If you're not certain which system you have, you can tell the difference here.

The Gen 3 SimpliSafe® system can connect to Wi-Fi to provide an alternative connection to the monitoring center, and slightly faster refresh times for the Mobile and Web App. Connecting your system to Wi-Fi also provides it access to firmware updates.

Follow the steps below to connect your system to Wi-Fi.

Using the Mobile App

  1. Open the SimpliSafe® Mobile App on your phone or tablet

  2. Choose My System from the navigation bar at the bottom of the App

  3. Next, select Base Station Settings

  4. Tap on WiFi Network

    1. Your device will automatically begin scanning for available networks - so ensure that your Wi-Fi network is discoverable!

  5. Choose your Wi-Fi network from the list of available networks

  6. Enter the password for your Wi-Fi network

  7. Tap Connect

Using the Keypad

  1. Press the Menu button on your Keypad and enter your 4-digit Master PIN when prompted.

  2. Navigate to System Settings and select it by pressing the right arrow.

  3. Navigate to Wi-Fi and select it. After a few moments, your Keypad will display a list of available networks.

  4. Scroll to the network you'd like to connect to and press the right arrow to select it.

  5. Enter your network password. The Base Station will attempt to connect to the network and the Keypad will notify you of the result.

    1. If unsuccessful, you will be asked to verify your password by re-entering it.

The Keypad uses ABC mode for typing. To learn more about typing on the Keypad, visit the How to Type Using the Keypad article.

Further Troubleshooting

If you type in your network’s password and you receive a error message that the password is incorrect, that could be due to one of the following reasons:

Your password was entered incorrectly

Passwords are case-sensitive, so make sure that each letter was typed in the correct case. 

Please also make sure that your password does not include any unsupported characters. Supported characters are: [space] ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ' { | } ~  

Your SSID and/or password exceed 31 characters

Both the SSID and password of your network cannot exceed 31 characters, or the Base Station will not be able to connect to it. We recommend counting how many characters are in your SSID and password, and if either of them are longer than 31 characters to shorten it. 

The Wi-Fi router is rejecting the connection due to an unsupported setting or feature 

SimpliSafe® devices are not compatible with networks configured as WPA only. Check to see if your network is configured as WPA only, and if it is, switch it to either WPA2 or WPA2/3 Mixed Mode.

It can also help to reboot your router by unplugging it for 30-60 seconds and then plugging it back in again to refresh any other settings on your router that could be blocking this connection.