Camera Not Responding
WHAT IT MEANS
If your Outdoor Camera is not responding, it’s likely due to a low or dead battery. You’ll need to remove the battery from the camera and charge it with the usb charging cord that came included with your camera.
You can also try bringing the camera and Base Station closer together, as too far of a distance between them can weaken the Outdoor Camera’s connection to your system and cause this error.
Camera Not Connected to WiFi
HOW TO FIX IT
You can ensure your camera is connected to your correct WiFi network by accessing its settings in the SimpliSafe mobile app. To do so:
- In the app, tap the three-bar main menu icon ≡
- Choose “Settings” and then “Camera Settings”
- Select the Outdoor Camera you want to connect to WiFi
- Tap "WiFi Network"
- Follow the on-screen instructions to connect to your WiFi network
Update Software
WHAT IT MEANS
The Wireless Outdoor Security Camera requires a Gen 3 Base Station with the latest firmware updates to run smoothly. Before setting up the camera, you will need to update the Base Station firmware via the Keypad using the steps here.
If you have an Original SimpliSafe system, upgrade to our latest generation today and receive a 50% discount on all your new devices. Upgrade here!
Unable to Stream to Your Device
If any of these issues persist please contact our customer service team. We'll be happy to help!