‎Would like to return | SimpliSafe Support Home
 
rdjenn's profile

1 Message

Would like to return

We have decided to return the product. It is unused and still in the box. How do we do this? 

Thank you.

This post was created from this comment on different post

Former Community Admin

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5.7K Messages

Hi @rdjenn ,

I edited your post to remove your name, because this is a public forum. If you purchased directly from SimpliSafe, we do have a 60 Day Money Back Guarantee, and our Support team would be happy to set up the return!

3 Messages

I decided not to use an alarm here we are in a condo and it's really not necessary and they do not want you to have an alarm here.   I never touched the box it's unopened and just as it was packed never even looked at it.  What do I do to cancel my system fee and to return this package.

Thank You

JEANNE OHR

6.6K Messages

@ohr_jeanne​ You must call  Simplisafe Customer Service within 60 days and get a return authorization. Suggest you do not wait for a reply here.

(edited)

Community Admin

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1.8K Messages

@ohr_jeanne Please reach out to our Support team; they will be able to assist you with returning your system and canceling your monitoring plan.

Hi, I'd like to return the smoke alarms we purchased. I was not aware they were battery only. In Massachusetts it is against code to have non-wired smokes in newer homes. We purchased (9) smoke detectors.

Community Admin

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132 Messages

@stephendprudhomme​ glad to see this was resolved! If you want to integrate fire protection once you get wired detectors in your home you may be interested in our new Smoke & Carbon Monoxide Listener.

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