1 Message
How do I return some items of my system
I just ordered a system and got too many of one thing. How do I return those??
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Official Response
davey_d
Former Community Admin
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5.7K Messages
Hi @standkemanandhar ,
We do have the 60-day Money Back Guarantee. So you can just reach out to our Support team, either through phone or chat. We can send you a prepaid return label to send back any items that you don't need.
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janiceedens
1 Message
Hi, my name is Janice, and I bought alarm system last month and I need to return some items, but I was told I can only print it out from my email, but I was unable to print the return label from my computer. So I asked customer service if there was a way that I could have them mail the return label to me. Because not everybody have a computer. I was told there was no possible way. Can someone help me with this?
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hankwylie1955
1 Message
I'm returning a defective outdoor camera. I have the printed return label attached to box and ready to send. Where can I drop the box off with the SimplySafe return label??
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Bikerdude106
1 Message
I have a indoor camera that I can’t get the video to work on, in comes on and you can hear the sound in the room but No video the privacy shield doesn’t retract as it should
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walterssonya
2 Messages
I ordered some Simpisafe equipment in spring of 2023. The 60-day return window has passed. I have not installed the equipment. Is there a way I can ship it back to you at my own cost so that it can be recycled or properly disposed of?
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walterssonya
2 Messages
I ordered some Simpisafe equipment in spring of 2023. The 60-day return window has passed. I have not installed the equipment. Is there a way I can ship it back to you at my own cost so that it can be recycled or properly disposed of?
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rustygwen
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Hi my name is [edited]. I purchased a outdoor camera a couple of weeks ago . I didn't realize I would have to buy a unit to operate the camera. I have a home unit with another company but couldn't just buy a camera. So if you would send me a return label i will get it sent back to you. Thank you very much. [edited].
(edited)
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llpursel
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I just had an issue with my motion sensor, causing an unwanted alarm. I have worked with your Tech Support and customer service. They decided to exchange out my motion sensor. I have received and installed the new motion sensor and told to send back the old one. The new one was shipped but did not include any instructions for the return. Please advise next steps.
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