What happened to all the features on the "Original" SimpliSafe?

Well, Police were here today. Our housekeepers PIN, which she had been using successfully for 3 or 4 years no, didn't work.  We missed the calls. I'm home, and nowhere on this Web Site do I see a place to change anything other than the master PIN.  On the control panel, the menu seems like it's been changed.  I can't change user PIN's there either, the entire PIN sub menu is gone.  I can't even control chimes, etc anymore.   Was my service downgraded?  I'm not paying extra for things I've had for at least 5 years now.  And if SS thinks I might, they should have at least notified us about loss of features.  

I have a ticket in as well, but I'm fuming right now. What a lousy way to treat original early adopter customers.  Did some larger entity buy them out?  All the more reason to move on if this is the case.

Signed, One Ticked off Customer.