Original Sensor names reverted back to serial numbers

Was this ever fixed?  I'm having the same problem now, in October, 2022.

Similar experience with an original system

• Alert emails retain (custom) device names
• Website & app have blanks / defaulted to the sensor codes

Where are those custom name stored?

I am having the same problem on two separate SS2 systems.

Also reported it in a separate post not too long ago.

I logged into the online/Web App and all the sensor names for boths systems are still showing there. I also refreshed both systems as long as I was in there, now all the sensor names are showing again in the Android app.

Suggest try logging into the Web App, refresh/resync the settings, then recheck in your smartphone app.

Hi folks, 

Thanks for reporting. I've seen multiple of the same symptoms already. I've reported all of your cases to our lab team, and they're in the process of investigating.

FWIW, SS resolved this for me later today & followed up with direct contact to check in on the issue, great follow through & quick resolution, much appreciated.

Same issue as above. Since the last update I have had a lot of problems. First, the voice prompts got cut off.  Then one sensor went offline two out of three days at exactly the same time ..4:21 am each day. Now today I am testing out that single sensor that went offline only to find that it's just saying "entry sensor" when I am testing it. Nothing custom about that at all. On the keypad the actual name of the device is there so something changed with the updates..does that wipe out the exisiting custom device names? This is getting old fast for a 67 year old grandma who has to run around the house testing each one and listening to the voice prompts. Taking out the batteries and then resetting it on each device? This is wrong..really wrong.

@davey_d​ 

I am still having the same problem with sensor names going back to serial number only on two separate SS2 systems, Android app.

I logged into the online/Web App and all the sensor names for boths systems are still showing there. I also refreshed both systems as long as I was in there, now all the sensor names are showing again in the Android app.

For others having the same issue, suggest you try logging into the Web App, refresh/resync the settings, then recheck in your smartphone app.

Thanks, @whoaru99 . Yep, this might actually be a different issue than what I initially thought. Please keep an ear out - our lab might give you a call as part of their investigation.

@miknhan​ the issue reported by the original poster should have been resolved months ago. Where are you seeing the sensor serials? On the SimpliSafe app, the webapp, or both? And are you on iOS or Android?

As a reminder, for the SimpliSafe Original, sensor names are visible only in the SimpliSafe app or webapp. The Keypad will refer to all sensors (e.g. when showing an error) by their 5-digit serial.

@davey_d​ 

I am having this exact same problem.  Was there a resolution?  Thank you.

@pattieburt​ yes, the issue that the original post describes should have been resolved quite a while ago. But I would ask you the same questions as miknhan above:

Where are you seeing the sensor serials? On the SimpliSafe app, the webapp, or both? And are you on iOS or Android?

As a reminder, for the SimpliSafe Original, sensor names are visible only in the SimpliSafe app or webapp. The Keypad will refer to all sensors (e.g. when showing an error) by their 5-digit serial.

@SusieKay​ the original post describes an issue with sensors not displaying names in the SimpliSafe app, and is an issue with SimpliSafe Original (older generation) systems specifically.

You mention having trouble with cameras, so there might be something else going on for you.

If you could provide more detail about what you're seeing (you can even share photos or screenshots!), we might be able to help.

I just started having a very similar issue to all of the above. I started receiving motion notifications from my two front cameras, yet when I go to view them I only see their serial numbers and no recording. When I go to each individual camera the original name is still there. I have tried to rename them and it shows like it took, but then 10 minutes later I get a motion notification just to find the serial number again. Please help!

@brhess18​ having the exact same issue here. And it seems like a lot of other people are too. SimpliSafe has rolled out some kind of change and it’s broken something. 

Hi @brhess18 and @danmccarter ,

This particular thread is about an older issue that affects the SimpliSafe Original system (the older generation from before 2018).

It sounds like you're experiencing part of a more recent issue from Monday evening. You can read more about it here.