What device are you experiencing this with? Is it a sensor? Sometimes it may take up to 24 hours for the battery low message for a sensor to clear from the SimpliSafe Mobile App. But to bypass that, you can remove the device from your system and then add it back in again.
You can remove the sensor from your system by taking the following steps in the SimpliSafe Mobile App:
Select My System from the navigation bar at the bottom of the screen
Choose Device Settings
Select [your sensor]
Scroll to the bottom of the page and tap X Remove Device
Once removed, you can add the sensor back to your system again, and the low battery message should be gone.
emily_s
Community Admin
•
3.4K Messages
9 months ago
Hi @kathleenblairrn,
What device are you experiencing this with? Is it a sensor? Sometimes it may take up to 24 hours for the battery low message for a sensor to clear from the SimpliSafe Mobile App. But to bypass that, you can remove the device from your system and then add it back in again.
You can remove the sensor from your system by taking the following steps in the SimpliSafe Mobile App:
Once removed, you can add the sensor back to your system again, and the low battery message should be gone.
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