4 Messages
UNJUST CHARGES FOR INACTIVE SERVICE AFTER MOVE - REFUND REFUSED
We moved over a year ago and contacted SimpliSafe to place a hold on our account, as we hadn't set up the system at our new location & weren't sure if we would at all. Despite this request, we recently discovered we have been charged for monitoring every month for the past year.
We were never notified via email about these monthly charges. We only discovered the issue when we received a physical letter stating a payment hadn't processed. When we called to resolve this, SimpliSafe Support refused to issue a refund for the service we requested to be paused. The representative was dismissive and even argued that FTC regulations don't require them to provide an online cancellation button.
They have now canceled the service, but being charged for over a year of inactive service after requesting a hold is unacceptable. Has anyone else dealt with this?
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SimpliSafe_Jordan
Community Admin
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180 Messages
Hey @josandtree thank you so much for bringing this to our attention! I'm going to send you a private message to reply to so we are able to look into this for you.
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