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double billed for a year because of base station upgrade and failure to close out old account
so I am looking at my bill and notice that I have been charged double for the past year. I spoke with representative and was told that when I recieved an upgraded system, the old system should have been cancelled. Company will only credit me for five months and not the full year of overcharging.
I didn't ask for a new system. It was sent out because the old system was obsolete. I don't recall being told to cancel my old system. Further, my dashboard reflects two variations of the same address. This practice is unethical and unfair.
emily_s
Community Admin
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3.4K Messages
Hi @artglass36,
I apologize to hear about this experience. When a system is upgraded, monitoring should be transferred to that new Base Station so there are no erroneous charges. I've forwarded your case to our escalated Support team to make sure you're taken care of. A senior specialist will contact you soon, so keep an ear out for their call.
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plazawalls
1 Message
This has also happened to us. 2 years of double payments.
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HaleyPankonien
5 Messages
Same with us! 23 months of double billing.
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ErikDevane
1 Message
Same here, since 2023! Trying to get hold of someone in Billing.
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g3716
1 Message
I have been overcharged again and again. Talked to several reps and promised correction, Nothing happened. After too many calls to list, I was promised a reduced rate for 6 months.
Was charged again different amount. Sick and tired of this company. Don't, get their systems.
I have had several monitoring companies over 20 years. SimpliSafe is the absolute worst.
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