11 Messages
Base Station disconnects from wifi (constantly)
My base station is running firmware version 2.17.0.34 and constantly (several times an hour) disconnects from wifi and will randomly reconnect on its own - now it is remaining disconnected.
The system worked perfectly for well over a year after installation June 2023. The problem with wifi has been noted for the past 3-4 weeks.
NOTE: At around the same time ( after working for over a year), my two outdoor cameras started dropping the wifi connection, also. I mention it here in case it's related. I can only get the cameras to re-connect if I delete and then re-add them, but even then they will not "hold" a connection.
Nothing in our home wifi setup was changed. I moved the base station to within ten feet of the router where it remains. I unplugged and re-plugged the router. All the batteries are fully charged.
There was a "password error" on my keypad but that cleared when I restarted the router and has not reappeared. We have not changed our wifi password or done anything with our wifi at all.
Help. I'll make a separate post for the camera problem but wanted to note it here in case it's related.
emily_s
Community Admin
•
3.4K Messages
Hi @susanfhaine,
Have you introduced any new Wi-Fi-enabled devices into your home/network recently? If you are noticing that your Base Stations and cameras both started experiencing issues connecting to your network around the same time, it could be due to an issue regarding signal strength.
I would recommend setting up a separate guest network on our router that's locked at 2.4GHz and connect only your SimpliSafe devices to it. Doing this can help improve your SimpliSafe devices' signal strength to your network and help them maintain a consistent Wi-Fi connection.
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horne5991
1 Message
Agree, this is a SS issue that must be fixed. Looking at support forums, it is happening a lot, and the solution should not be to go backwards.
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murman25
1 Message
I’m having the same issues. It only affects 2 of the 5 cameras we have (front door and inside camera). It can’t be the WiFi because everything else in the house that operates off WiFi (including 3 exterior cameras) are all working fine. Had a friend reset the router and base station and it works for a short time, cuts out and then randomly comes on and offline. Incredibly frustrating. I used to be able to reset my router remotely and can’t even do that anymore. All of a sudden, paying extra for monthly hard wired cameras and monitoring isn’t the worst option.
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10ajones
2 Messages
I have the same problem. SS will work OK for a while, then suddenly start constant connect/ disconnect several times a day.
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rmbiagioni
2 Messages
Same problem as others. Completely unreliable and unacceptable. Considering canceling. Beyond annoying
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kentuckymarine
1 Message
I’m having the same issue where the base station is constantly disconnecting and reconnecting to WiFi. It was working fine for a while but started doing it again. It’s obviously not an internet/wifi issue as it appears to be happening to many SimpliSafe customers and over a time period of the last 18 months or so. What major changes did SimpliSafe do in the last year and half? Could it be issues with one of the updates?
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DantonBanton
1 Message
I'm experiencing the same issue. Several times every hour, it disconnects and reconnects. Same ISP and equipment for years without issue and for the past few weeks it has been having nonstop connectivity issues. Tried rebooting modem/router/home base but home base has a backup battery so it does not restart.
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Chasxur
2 Messages
Same here. Base station is constantly disconnecting and reconnecting. I’m not setting up a guest wifi. I’ll scrap this system before I do that.
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wendykay77
2 Messages
SS needs to do better!!! So many complaints! This is an awful system. I am sick of the constant anxiety it causes me!! It does this crap all the time. SS should go out of business or update their equipment for every person that has, to date, WASTED THEIR MONEY on them!!!
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