17 Messages
Outdoor camera connectivity issues
I have five outdoor cameras. I have been able to set all of them up and connect them to my eero WIFI mesh network. My internet speed with Cox is 500 mbps.
Two of the cameras that are the furthest away from the base station and my internet router have the best signal. They are somewhat close to WIFI extenders but a third camera that is closer to an extender has a weak signal even though my internet speed test adjacent to that camera is > 100 mbps. The two cameras closest to the base station and internet router have weak signals. When I do an internet speed test adjacent to these cameras, I have > 100 mbps which should be more than enough to operate these cameras as well. The cameras with weak signals frequently go off line. I have read all I can on this site and am at a loss. I do not believe this is a 2.4/5.0 ghz problem as the cameras were able to be set up and two of them have good signals. I did turn off the WIFI on my Cox router in case that was interfering. Any assistance to get all five of my cameras working properly would be appreciated.
emily_s
Community Admin
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3.4K Messages
1 year ago
@gsk326 You mention testing your internet speed, but have you tried using the Connection Check tool in the SimpliSafe mobile app to test your signal strength as well? The Connection Check tool will help to troubleshoot your cameras' connection and provide you with steps to improve it. To run this test, you can take the following steps:
You can also learn more about improving signal strength in this Help Center article.
(edited)
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gsk326
17 Messages
1 year ago
It has been 10 days and no response from simplisafe to this thread. For no particular reason, all but one of my cameras are now getting a good signal; one has a fair signal. I have done nothing differently. I have no idea how long this will last. Gary
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md33547
2 Messages
10 months ago
It may be time for a class action suit. Clearly this is a pervasive HW/SW issue that is not being addressed. I, personally, am sick of having my home security system not doing its job. I know it's not a signal issue as other devices directly next to the cameras have full signal. They are on an isolated 2.4 network. Every other device works fine.
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rsrocha
1 Message
10 months ago
I agree with your thoughts regarding a CAS. I have 4 outdoor cameras that I have been trying to work with SS for over the past 6 months to fix why they sporadically work. Technicians offer virtually no assistance and as of today, simpli do not respond to call back commitments or respond to emails attempting to set up a time to spend on figuring out the issues. I currently have only 1 outdoor camera that works 80% of the time and one camera that works less than 10% of the time…and 2 that I cannot get to come back online to work any percent of the time. It is just wrong for a company to proclaim to offer security service…yet your total security system is dysfunctional.
On a positive note, all inside cameras and the security system appears (I hope) to be functioning properly.
Would love to reach out to others with outdoor camera problems to take this to another level that will get service attention.
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md33547
2 Messages
9 months ago
The one I love is that the app shows it's connected to the network, yet the "Camera is offline" Move closer to the router! SIGH
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