Duplicate doorbell camera notifications

Same for me. Started a couple weeks ago. I get quadruple notifications for each Motion Detected trigger on my camera.

Same issue for my wife. She is getting 2 notifications for every motion detection and ring from our doorbell camera. But, at least for now, I am getting only a single notification. Hoping that SimpliSafe will keep us posted more regularly on this thread.

Received an update today for the app...installed, no fix. I continue to receive 3 notifications for every motion detected.

I have been having the same issue. Uninstalled and reinstalled the app, called tech support, etc. As of now, I am getting 10 or 11 notifications per event.

Hi all,

While we are actively working on a permanent fix for this bug, there's a workaround that should remove any additional push notifications that you are all receiving. Try these steps:

1. 
   
2. Uninstall the SimpliSafe app from your smartphone.
   
3. IMPORTANT! Arm or disarm your SimpliSafe system using your Keypad.
   
4. Reinstall the SimpliSafe app and log back into your account.
   
5. Make sure push notifications are enabled as desired.
   
6. Test the system out to verify that you are now receiving only one push notification.
   

Once you've performed these steps reply here to let us know how they worked for you!

SimpliSafe Social Team
SimpliSafe Home Security

I can assure you the solution above does NOT work. Even the verification emails for reinstalling the app came in triplicate.

The solution didn't work for me either. BTW, my wife and I are each using Android phones, Google Pixel 5.

At first I was receiving 2 notifications and then 3...now I'm receiving 6! Nothing has worked. Please fix!!!

Dunno if its exactly the same, but some things to think about. Perhaps it may help, or not. LOL.

Using a Samsung S9 and iPhone XR here. If I simply arm or disarm the system I receive one notification but, there is a catch.

Bear in mind when you arm or disarm the system, the system activates the cameras. If you have motion alerts set on the cameras they will also send their own notifications during the minute or so they are activated in conjunction with arm/disarm action.

In my system I have a camera (an indoor camera) that watches the keypad and entry door. If I disarm the system and remain still when the camera is active I get just one notification for the system disarm. However, if I move during the time the camera is active I get additional notifications for camera motion, three notifications total the last time. One system notification and two camera notifications for motion detection.

If you have an iPhone also be sure you consider turning off Repeat Alerts. Go to Settings > Notifications > Messages and scroll down. Select Repeat Alerts and then change it from Once to Never, or however many times you want the alert to repeat.

If you have a Samsung there can be a similar function "Notification Reminders" that can seem like multiple notifications. Go Settings > Notifications  then way at the bottom in "Looking for something else?" select Notification Reminders and you can change it there.

My guess is between those two things you'll find they may explain and or help address some cases of multiple notifications/alerts.

Same here still... Now its gone from double text allerts to 3 for the same event. How can it take them 3 months to figure out this issue?

I've not been all that impressed with my system. My doorbell constantly loses connection despite having upgraded my internet and having a brand new router. My doorbell will still not record video saying its lost connection when my router is 10ft away... Along with this notification issue and things just not working smoothly I've come very close to canceling and selling my equipment.

Same issue here. Notifications went from 1 to now 6.

Some things I've tried:
-Restarted my phone (LG V20 Android 8.0)
-Uninstalled the app
-Restarted Simplisafe hub (pulled batteries for 10ish seconds)


I've been having this issue since mid November and have just been quietly awaiting a fix. Are there any updates on a fix time frame?

Same here. Get 6 for each event. Like the person before me has stated, it's been happening since October or early November on our end. And to be honest it's not the only problem we have been having lately. Would like to know that it's at least a priority.

In the last couple of days, my notifications jumped from 2 up to 3.

If it helps them troubleshoot, my wife is set up to receive the notifications as well, and she only receives 1 per event. We have the same phone, running the same version of android, the same version of the simplisafe app, on the same service (republic wireless.)

I now receive 7 identical notifications for each  motion detection on my doorbell camera (which is my only camera). It started with 2, then went to 4 before landing on the current 7. Reinstalling the app didn't help. I've checked and unchecked every notification  command box in the app and on my android phone and nothing changes. Pretty frustrating. I hope a fix is coming soon.

Same here. Started with double notifications a few months ago. We now get 6 notifications for each event on each of our devices. One device is a Google Pixel 5, the other an iPhone 12.

We've tried uninstalling the app, restarting the phone, and re-installing the app. It doesn't make a difference, we still get 6 notifications for each event.

I don't understand how they haven't fixed this issue after so many months and so many complaints.