‎New "Devices" page on web app missing refresh button | SimpliSafe Support Home
Skip to main content
 
zparizona's profile

zparizona

3 Messages

New "Devices" page on web app missing refresh button

Status of my devices is out of date and I need a refresh button. This shows up on the mobile app but not on the web app page any longer. No refresh/refresh and edit option any longer.

The reason I need this is so when I am away from the property I can see which sensors are open vs. closed. I cannot always use my phone/the app for this purpose. Sometimes I want to use the web app. This used to work, now it does not because the status requires a check in with the base station.

There needs to be more testing done so things like this do not slip through, especially considering the increase in prices for monthly monitoring

Post

 • 

Updated 

190

2

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

emily_s

Community Admin

 • 

3.4K Messages

Hi @zparizona, 

Our devs are aware of this and they do have plans to add the refresh button back to the Devices page in the web app. In the meantime, there is a refresh button on the bottom right in the Dashboard page. If you click on that, it will refresh your account and you will see updated information on the Devices page. 

3

0

rongalla

25 Messages

Are they also aware that you can no longer add a device with the web page?

0

emily_s

Community Admin

 • 

3.4K Messages

@rongalla​ Our devs do know that the option to add a device isn't on the web app. They are working on getting this capability back on the Devices page.

0

m

1 Message

Still no button to add a new device in the simplisafe web app

0

boar

3 Messages

If there's an add new devices feature on the website, I can't find it. 

2

0

simplisafe_admin

Community Admin

 • 

1.8K Messages

@boar In order to add a new device to your system, you must use the SimpliSafe® mobile app or Keypad to install it. This cannot be done on the Online Account. For more details on installing SimpliSafe® devices, check out the Installation Hub on our Help Center.

0

boar

3 Messages

Yes, I am aware of that. It seems strange, however, that you can't do that via the website. 

It's simply easier for me to manage things with a real keyboard at my fingertips.

0

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.

Related Conversations

Loading...

Was this post helpful?