138 Messages
"Warning - Entry Sensor Open"
Recently our system has begun giving this warning often when armed at night "Warning - Entry Sensor Open"
I can usually clear this warning by going around and opening some or all of the entry points. It does not seem to be a consistent entry point. Last night i had to do them all several times.
It is also my recollection that the system used to say which sensor was open like "Warning - Entry Sensor Open - Stairs" but this does not seem to be the case from todays test.
When this happens I can go into the app, go to devices and refresh from the base station and all of the sensors will say closed. We do not have any entry sensors in the system that are not named.
The base station was recently reset to fix a problem with several sensors "not responding" though only one of them was an entry sensor.
I called tech support and they said that i would have to call back when it was doing it (naturally it worked fine when we were on the phone) but I am not sure if they are going to be able to tell unless they hear the base station since the app always reports they are closed anyway. Perhaps there is more granular information on their side but the only place i can find this reported is by the base station there is nothing in the time line about it. Consequently i do not know if it does this in away mode or not.
Any ideas?
I can usually clear this warning by going around and opening some or all of the entry points. It does not seem to be a consistent entry point. Last night i had to do them all several times.
It is also my recollection that the system used to say which sensor was open like "Warning - Entry Sensor Open - Stairs" but this does not seem to be the case from todays test.
When this happens I can go into the app, go to devices and refresh from the base station and all of the sensors will say closed. We do not have any entry sensors in the system that are not named.
The base station was recently reset to fix a problem with several sensors "not responding" though only one of them was an entry sensor.
I called tech support and they said that i would have to call back when it was doing it (naturally it worked fine when we were on the phone) but I am not sure if they are going to be able to tell unless they hear the base station since the app always reports they are closed anyway. Perhaps there is more granular information on their side but the only place i can find this reported is by the base station there is nothing in the time line about it. Consequently i do not know if it does this in away mode or not.
Any ideas?
krstrick
138 Messages
So it did it again last night.
The keypad said "porch door open - it will be monitored when closed - 2 hours ago" the app said all of the sensors were closed.
I had gone out of the porch door about that time.
Opening and closing the porch door or clearing the message on the keypad made the warning go away.
Next time I need to just clear the warning on the keypad and rearm to see if that makes the warning go away.
The porch is one of the new sensors.
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krstrick
138 Messages
Happened again tonight, announced garage door open (its a regular 3x6.8 door not the roll up) key pad says "garage door open - it will be monitored when closed - 10 hours ago", APP says all sensor closed.
disarmed cleared message on keypad, nothing else, rearmed all is well. (no announcement the garage door is open)
The Keypad has been replaced.
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kaitwilson
2 Messages
I just had this issue. I discovered that even though the sensor is now closed, the warning from yesterday was still on the keypad, though not reported on the app anywhere. After clearing the old keypad warning, it no longer announced the entry sensory was open.
it would be nice if you could clear these from the app.
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kaitwilson
2 Messages
Clear the keypad manually and it will stop announcing open sensors.
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krstrick
138 Messages
I love how the wrong answer gets marked as the "official solution".
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dpeairson
2 Messages
My base station just started doing this. No warnings on the keypad, and the app shows all sensors closed. I checked all entry sensors and they are definitely closed. I had not done the most recent update so I’m trying that now.
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dpeairson
2 Messages
I did the update an the base station did not give me the warning again. We’ll see if it worked for good.
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krstrick
138 Messages
Well, here we go again.
Sensor stoped responding, sensor would be restored if you opened and closed the door. Lights flashed once/twice when opened and closed. Sensor constantly reported as open.
Clearing keypad dod not fix that.
Replaced battery in sensor, all normal for 2 days than "sensor not responding" (why does this always happen in the middle of the night) opening and closing the door restored the sensor but base continued to report sensor not responding (app reports all is well when "pull down") cleared keypad message and base stoped reporting sensor not responding.
This needs work.
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krstrick
138 Messages
And yet again...
E mailed the referenced contact after replacing sensor again and getting sensor not responding warning a day later.
Replaced keypad batteries too.
Failure the clear the "open sensor" on the keypad and the sensor not responding warnings continue...
Very Frustrating.
R
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krstrick
138 Messages
And here i am again.
This is really what turns out to be 3 interrelated problems:
On at least 2 occasions I've been directly contacted by experienced representatives (this is good) but been unable to have follow up conversations (this is bad) with the same person. The last time after at least 2 e-mails I got a reply that said basically "tell him I'm too busy to mess with him - call the normal number" (this is really not good).
Now in SS's defense everyone is very nice and polite and usually offers some concession in the form of comp'ed monitoring or something and I'm not un-grateful for that, but it does not solve my systems problems.
The last time (when i called the normal number as directed) was an absolute waste of everyones time and SS's money because all this person did was send me yet another "new" entry sensor. I say "new" because it was refurbished and he wanted the old one back, so SS paid shipping both ways on a 14.00 entry sensor (probably less as it was "refurbished") Took my sensor that i bought new and which there was nothing wrong with obviously since i have the same door not responding after less than 24hours.
This person did not seem very interested in hearing the history (long history) of issues nor actually diagnosing just "lets try a sensor" - Umm we've been trying sensors for a year... what's that saying about repeating the same thing and the definition of insanity.... seemed like a typical call center drone following a script and probably has some metric about how many calls he handles a day and wants me off the line.....
I currently have ZERO confidence that SS can provide me a consistently properly functioning security system and very low confidence they are interested in actually solving the issue.
Cannot recommend SS to anyone at this point, disappointing.
(edited)
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jarrettboy
1 Message
We have had our SimpliSafe system for a year now and have had well over a hundred "Entry Sensor Open" notifications when setting the alarm and it is not the same sensor. It goes from a bathroom window "open" to the utility room door to the garage door. It pretty much stays within these three sensors. So, then recently I saw a notice for a system update being available, but that doesn't work because that notice says it cannot complete the update, that something went wrong and to try again. So, I hit the Try Again button and just get into a Do Loop without anything being accomplished. We are around the house most of the time, but my concern would be is that if we ever took a trip and had one of the open sensor alarms happen, there goes any feeling of being secure...... Oh well, any solutions to all this yet? Open sensors and not being able to update?
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rdjgfkgg
1 Message
Personally, my issue was there is a timing race condition in the system. If you turn on the alarm and then immediately close a door, there is a small window of time between when the system is checking the state of all sensors (or something), and when it has armed. When I change the state of one or more of the devices within that window, it will say something like “system armed, warning: back door entry sensor open”, even when the door is closed, and doesn’t ever realize the door was closed unless I disable the alarm and try the process again more slowly.
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krstrick
138 Messages
Still same ol thing.
The rep assigned no longer answers e-mails, offshore support refuses to try to locate him or his supervisor, claims they cannot send message to supervisor.
Don't really listen to what you say either.
:(
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dlpsr
1.7K Messages
@krstrick I only have one suggestion to try if you haven't already. Suspicions being weak RF from base station.
I'm not about to read a 3 year thread.
Search, "Extended Range SimpliSafe" entry sensor on Etsy. Has a wire extension on the sensor RF antenna. Extends range significantly. Link below, copy and paste.
https://www.etsy.com/listing/1725014925/extended-range-simplisafe-entry-sensor
But they're about $20 I think and retrofitted already to find out if it works or doesn't in your use case. Also voids warranty.
I skimmed the thread, many things can affect sensors and cause them to drop.
No guarantees, I don't make or sell them.
(edited)
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krstrick
138 Messages
Finally got ahold of Rep and worked on it over the last week.
Moved base which resulted in a different sensor not responding...
Replaced base and keypad... allegedly the newer bases have improved wireless... we will see we have a check in appointment in a week.
I will say the rep working with us is very patient, understands the issue and tries diligently to help...
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