‎Features & Settings | SimpliSafe Support Home
Skip to main content

Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Updating Your Emergency Monitoring Contacts
When is my bill due, and can I change the due date?
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Dark Mode for the SimpliSafe® Mobile App
Outdoor Security Camera Series 2 Flashing Yellow During Setup
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
2-Step Verification for SimpliSafe® Accounts
App Error: Your connection is not private
Why Can't I See All of My System Locations in the Mobile App?
What are the Wi-Fi upload speed requirements?
How to Improve Upload Speed?
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
Testing the Smoke Detector
How To Replace Water Sensor Battery
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
How To Replace Panic Button Battery
My Entry Sensor Will Not Pair to My System
What Does "Invalid Base Station Serial" Mean?
Video Doorbell Pro Requirements
Motion Sensor Gen 1 Offline
What does the signal strength next to my camera in the app indicate?
App Error: Internet Not Found
Maximising Battery Life of the Wireless Outdoor Security Camera
How To Change The Entry Sensor's Chime Volume
How to Find the MAC Address of a SimpliSafe® Device
Can't Initiate Live Stream From Within the SimpliSafe® App
What if Someone is Forcing me to put in my PIN on the PIN Pad?
How to add the SimpliSafe® widget to your Smart Phone
How To Check The Firmware Version of SimpliSafe® Devices
My Doorbell Won't Ring
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Biometric Authentication for SimpliSafe® Accounts
What is Practice Mode?
SimpliCam Wired Indoor Camera LED Status Light Colours