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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How Does the Entry Sensor Respond During an Alarm
App Error: Internet Not Found
What is Practice Mode?
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
How to Improve Upload Speed?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Biometric Authentication for SimpliSafe® Accounts
What Does "Invalid Base Station Serial" Mean?
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
App Error: Your connection is not private
Camera Motion Detection by System Arming State
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Glassbreak Sensor Offline
What are the Wi-Fi upload speed requirements?
Motion Sensor Gen 1 Offline
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Motion Sensor Gen 2 False Alarms
Dark Mode for the SimpliSafe® Mobile App
SimpliSafe® Excess Payback
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
Motion Sensor Gen 2 Not Detecting Motion
What Is The Red Button On The Top Of The Keypad?
Testing the Smoke Detector
What does the signal strength next to my camera in the app indicate?
Video Doorbell Pro Motion Detection
Panic Button Not Responding
Testing the Motion Sensor Gen 1
Video Doorbell Pro Requirements
Exit and Entry Delay Settings & Customisations
SimpliCam Wired Indoor Camera LED Status Light Colours