I'm moving and only taking PART of my system with me
Updated
The great part about your SimpliSafe® System is that you can mix and match what products and devices you take with you, or leave behind. We encourage you to take your Base Station and Keypad, but you can take or leave your sensors and cameras as you see fit! It’s important to keep the Base Station and Keypad together, as they are paired to one another. So if you plan on taking at least one, consider both of them to make the process easier for you!
At your Current Location (Prior to your move)
Order a Mover’s Kit by calling us at 0800-456-1789
The mover’s kit includes packaging to help move your system to your new location!
Label your Sensors and Cameras
When removing them from within your home or business, we recommend labeling them for easy identification once you arrive at your new location
Prevent False Alarms!
Turn your system OFF by setting it to OFF within the SimpliSafe® App
Unplug your Base Station from power AND remove a single battery from it
To remove a battery from the Base Station, remove the power cable from the bottom of it to expose the screw. Then use a Phillips head screwdriver to remove the battery cover
Remove your Sensors and pack up your Devices
If your sensor is in a bracket, remove the sensor before attempting to remove the bracket
Try rotating the bracket from side to side first to loosen it
If necessary, slide dental floss between the adhesive and wall to loosen it
At your NEW Location (After you move)
Teach SimpliSafe® your new Wi-Fi information if it has changed during the move
You’ll need to connect to Wi-Fi and change the Wi-Fi network for your cameras, as necessary
Mount your Sensors, Cameras, and/or Smart Locks
If any devices changed locations while moving, you can always rename the device/sensor or camera within the SimpliSafe® App .
If you need to reinstall anything, you can find the corresponding Installation Guides on our Help Centre!
Update your Master PIN, Custom PINs, and your Safe Word, if necessary