How do Motion Sensors Respond During an Alarm
Updated
When the system is in an armed state (Home or Away Mode) and a Motion Sensor detects motion within your home or business, the entry countdown will begin. The entry countdown by default is 30 seconds, however, this can be adjusted at any time within the SimpliSafe® App.
If the system is disarmed within 30-60 seconds of the initial alarm signal, this will be considered a false alarm by our monitoring centre. That means you will not receive a phone call and emergency services will not be requested to your location.
If the system is not disarmed before the time elapses, an alarm will sound. Depending on your monitoring service plan, two things will happen at once.
Your Emergency Contacts for your system will receive a phone call from our monitoring centre to verify the status of your home.
If the alarm is not canceled within the grace period, the Emergency Contacts will receive a call from our monitoring centre. During this call you will be required to provide your Safe Word to the agent you speak with. Please note that providing the wrong safe word, or no safe word can result in a request for dispatch. You won’t be told you got it wrong to protect anyone who may be under duress. Additionally, missing the phone calls to your Emergency Contacts can also result in a request for guard services to the location that your system is registered to.
We encourage you to save the monitoring centre numbers to your phone. The numbers in which Securitas call you from:
Securitas will contact you from: 0330 184 0444
You can contact Securitas on: 0303 330 0369
Test Mode Automated Call: 01908 644505
Once saved to your phone, you’ll also want to allow us access to bypass Do Not Disturb and Silent Profiles. This allows for Critical Alarm Notifications to get through to you, regardless of your phone’s volume or profile status.