What are Primary and Secondary Contacts?

Primary and Secondary Contacts are the phone numbers that are contacted in the event of an alarm. The following article will break down what each contact is, and the role it plays if an alarm sounds from your system.

Primary Contacts

Primary Contacts are the phone numbers that are contacted first after your alarm sounds, and before any emergency services are requested to your location. You have the option to provide two Primary Contacts, so different phone numbers can be reached.

We recommend that you have atleast two Primary Contacts listed, in case we cannot reach your first contact. It’s important that each Primary Contact knows the Safe Word for your system at this location. This will be needed to cancel the request for dispatch of emergency services during an alarm.

Secondary Contacts

Secondary Contacts are the phone numbers that are contacted after the primary contacts have been attempted. The monitoring centre can call up to five Secondary Contacts. This feature is useful to help ensure that your alarms are handled effectively when you may not be able to. Customers often make family members, neighbours, and friends their Secondary Contacts.

Saving the Monitoring Centre Phone Number

It’s important that both the Primary and Secondary Contacts save the monitoring centre phone number to their phones. Save these numbers in your phone so you’ll recognise them if we call:

• Securitas will contact you from: 0330 184 0444

• You can contact Securitas on: 0303 330 0369

• Test Mode Automated Call: 01908 644505

Once saved to your phone, you’ll also want to allow us access to bypass Do Not Disturb and Silent Profiles. This allows for Critical Alarm Notifications to get through to you, regardless of your phone’s volume or profile status.

Still Need Help?

You can edit your Primary and Secondary Contacts using the SimpliSafe® Mobile App and Web App. Have questions? Don’t hesitate to reach out to our support team for further assistance!