What are Emergency Contacts?
Updated
Emergency Contacts are the phone numbers that are contacted in the event of an alarm. You can list up to 5 Emergency Contacts on your account in a single contact list.
How alarm calls work
If your alarm is triggered, Securitas will attempt to call the Emergency Contacts listed on your account in the order listed. If the first Emergency Contacts does not answer, they will move on to the next listed contact.
Emergency Contacts play an important role in helping confirm whether an alarm is genuine or false. For this reason, every contact listed should:
know they are listed as an Emergency Contact on your account
be willing and able to answer calls from Securitas
understand what it means to be contacted about an alarm at your property
know your safeword, so they can help cancel a false alarm where appropriate
If someone is unlikely to answer, does not recognise Securitas' number, or is not comfortable taking this kind of call, they should not be listed as an Emergency Contact.
Saving the Monitoring Centre Phone Numbers
To avoid missed alarm calls, we strongly recommend that you and all your emergency contacts save Securitas' phone numbers:
Securitas will contact you from: 0330 184 0444
You can contact Securitas on: 0303 330 0369
Test Mode Automated Call: 01908 644505
Once saved to your phone, you’ll also want to allow us access to bypass Do Not Disturb and Silent Profiles. This allows for Critical Alarm Notifications to get through to you, regardless of your phone’s volume or profile status.
Why does everyone need to know the safeword?
If an alarm turns out to be false, the safeword may be needed to confirm this and cancel the alarm with Securitas. All emergency contacts should know the correct safeword if called.
Still Need Help?
You can edit your Emergency Contacts using the SimpliSafe® Mobile App and Web App. Have questions? Don’t hesitate to reach out to our support team for further assistance!