Product Support
Getting Started
Using Your System
Account & Billing
Community

Low Battery Notification for the Entry Sensor Won't Clear

troubleshoot an issue

battery / power

Updated

, by simplisafe_admin

If you recently changed the battery within your Entry Sensor and are still seeing a “Low Battery” notification within the SimpliSafe® Mobile App or on your Keypad, note that this message can take up to 24 hours to clear on its own.

If the error is intermittent or happening beyond that 24 hour period, you can take some additional steps to troubleshoot and clear out the warning from your system.

If you replace the battery within your Entry Sensor, it can take some time for the error to clear within the SimpliSafe® Mobile App. If you want to clear the error out faster, we recommend removing your sensor from your system, then adding it back.

To remove your Entry Sensor:

Open the SimpliSafe® Mobile App on your phone or tablet
Choose My System from the bottom navigation bar
Select Device Settings
Tap on the sensor you wish to remove
Choose ‘Remove Device’

To reinstall your Entry Sensor:

Open the SimpliSafe® Mobile App on your phone or tablet
Navigate to the three-bar menu (hamburger menu) in the upper left corner of the app
Choose Add Device or Camera from the list of available menu options
Tap on Get Started to proceed
Select Entry Sensor from the list of available products
Follow the in-app prompts to add the sensor back to your system

If you need additional instructions or want to watch our installation video, you can find it in our Entry Sensor Overview and Installation Guide.

If the error is intermittent or lasting longer than 24 hours - especially after changing the battery within your Entry Sensor, you’ll want to investigate the placement of your Base Station to further troubleshoot this issue.

The Base Station should be placed in a centrally-located area within your home or business, and in an open space. It is recommended that the Base Station is elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood).

Installing your Base Station next to devices that output a wireless signal, such as a router or TV, is also not recommended. This can cause wireless interference and decrease the overall signal strength of the Base Station.