Loss of audio to your camera feed can be caused by a dip in the Wi-Fi connection strength to your home network. When there is a poor connection, our devices will prioritise video over audio to best ensure the safety of your home.

If your camera loses audio frequently, you may want to consider taking some steps to improve the Wi-Fi connection, such as adjusting the position of your camera or installing a Wi-Fi extender near the camera. You can also take a few steps to improve your overall signal strength.

You can also toggle audio recording on and off in the SimpliSafe® mobile app by navigating to:

1. Choose My System from the bottom navigation bar

2. Select Camera Settings

3. Choose your Camera from the list of available cameras

4. Toggle Mic & Audio ON or OFF, as needed

1. This setting should be toggled ON by default

If your camera feed continues to lose its audio after taking the above steps, we recommend resetting your camera. You can find the steps to reset each of our SimpliSafe® cameras in the Help Center articles below:

• How to Reset the Smart Alarm Wireless Indoor Security Camera

• How to Reset the Wireless Outdoor Security Camera

• How to Reset the SimpliCam® Wired Indoor Security Camera

• How to Reset the Video Doorbell Pro

If the issue persists or you need further assistance, please contact customer support. We'll be happy to help!