Voice prompts / announcements are cut off / incomplete

@lance843​ For us, it's been a frequent occurrence when arming from the keypad, unfortunately.

@jamiegrossfeld​   same issue here and started around the same time

@moteng​ yes, thats exactly what i am wondering. What else is not working or going to work when needed.

To answer what else is malfunctioning..there are other things not working as expected. My panic button for one didn't even give a response when pressed in test mode. I changed the battery..ditto....it said Panic button once then had to wait some time for the voice prompt again. Key fob the same. This is all getting old real fast.

@davey_d​ I am having the same issue as well, started a few days ago. Any way you could put in a ticket for me as well? 

Hi @rodriguezjaimee,

Thank you for alerting this to us! I've just added you to our on-going ticket.  

@awhite0472​ unfortunately no, there's no way to roll back the firmware. The good news is that with all the cases we've gathered so far, it's on the voice prompt that's having trouble, and all other functions are as normal.

But I have forwarded your info to our engineering team as well.

@McleanLE​ thanks for reporting.

That second issue is likely separate, and could be a communication issue. Try swapping that sensor (let's call it Sensor A) with another Entry Sensor (let's call that Sensor B) in a different side of the house.

If Sensor A starts working properly in the new spot, and Sensor B starts to act up, we'll know it's an environmental issue, and we'll need to troubleshoot what's blocking the signal.

If Sensor A continues to have trouble in the new spot, then it might be a battery or hardware issue.