‎Voice prompts / announcements are cut off / incomplete | SimpliSafe Help Center
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Boring_Joe's profile

Tuesday, December 13th, 2022 12:55 AM

Voice prompts / announcements are cut off / incomplete

My base station does not always announce the complete voice prompts when arming home and when announcing the various sensor names in test mode.  For example, I'll press "Home" on the keypad, and the base station will say something like "Sim..." or "Simplisafe" or even just "Sss" instead of the full announcement which is "Simplisafe On, Home."  When in test mode, it'll say something like "Master..." instead of "Master Bedroom, Motion Sensor."  The completeness of the announcements vary.  Strange thing is when I arm using the app, so far the announcements have been complete.  I have the latest firmware updated one week ago.

Anyone else having the same issue?

Advocate

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648 Messages

2 months ago

Yea I have had the same happen to us a few times so I know what you mean but thank goodness it's not often 

15 Messages

@lance843​ For us, it's been a frequent occurrence when arming from the keypad, unfortunately.

Community Admin

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4.1K Messages

2 months ago

Hi @Boring_Joe ,


Thanks for reporting. We're not familiar with this issue, so it might be a new one that we'll need to investigate deeper. We'll have a Specialist give you a call soon!

1 Message

1 month ago

Been having the same problem for 5 days now!

1 Message

1 month ago

I’ve also been having the same issue for a week! Any updates would be appreciated!

5 Messages

1 month ago

Yes, same issue since updating 12/21/2022

1 Message

@jamiegrossfeld​   same issue here and started around the same time

5 Messages

1 month ago

Same issue here.  I'm always wondering if anything else is malfunctioning now.

5 Messages

@moteng​ yes, thats exactly what i am wondering. What else is not working or going to work when needed.

5 Messages

To answer what else is malfunctioning..there are other things not working as expected. My panic button for one didn't even give a response when pressed in test mode. I changed the battery..ditto....it said Panic button once then had to wait some time for the voice prompt again. Key fob the same. This is all getting old real fast.

1 Message

29 days ago

I’ve also been having this happen. Following to see any fixes. 

Community Admin

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4.1K Messages

29 days ago

Hi @djgmac @moteng @jamiegrossfeld 

Thank you for reporting. I've added your info to the ticket with engineering and we're continuing to investigate.

3 Messages

@davey_d​ I am having the same issue as well, started a few days ago. Any way you could put in a ticket for me as well? 

Community Admin

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97 Messages

Hi @rodriguezjaimee,

Thank you for alerting this to us! I've just added you to our on-going ticket.  

1 Message

29 days ago

We have noticed the same thing with regard to the voice prompts. It only started happening after we installed the latest software update. I’d be willing to bet anything that there’s some bugs in that update that need to be addressed. Is there any way to roll back to the previous software version???

Community Admin

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4.1K Messages

@awhite0472​ unfortunately no, there's no way to roll back the firmware. The good news is that with all the cases we've gathered so far, it's on the voice prompt that's having trouble, and all other functions are as normal.

But I have forwarded your info to our engineering team as well.

1 Message

24 days ago

I’m having the same problem. Also, my front door sensor no longer consistently recognizes opens/closes. 

Community Admin

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4.1K Messages

@McleanLE​ thanks for reporting.


That second issue is likely separate, and could be a communication issue. Try swapping that sensor (let's call it Sensor A) with another Entry Sensor (let's call that Sensor B) in a different side of the house.

If Sensor A starts working properly in the new spot, and Sensor B starts to act up, we'll know it's an environmental issue, and we'll need to troubleshoot what's blocking the signal.

If Sensor A continues to have trouble in the new spot, then it might be a battery or hardware issue.

1 Message

23 days ago

Following this thread, as well. Voice prompts have been cutting off for a few weeks, now.

1 Message

21 days ago

Same issue here as well. Just voice prompts not finishing 

1 Message

20 days ago

Same issue with voice prompts not finishing since upgrading cellular module.

(edited)

1 Message

20 days ago

Same issue here, for the last couple weeks. Please let us know when it’s fixed!

1 Message

20 days ago

Same issue started this week for us this week.

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