System Firmware 2.6 (February 2022)

@eamail2001​ 

I saw it yesterday on my system and applied it today.  The version changed for both the base station and keypad.

To view your current version:

From the keypad, press menu, your pin > System Settings > all the way down to Diagnostics > Keypad > Base Station.

@david_974533​ thanks for the great idea. I'll forward to our devs!

@mmcauliffe0752​ this firmware is for 3rd-generation SimpliSafe systems only. SimpliSafe Original systems (1st- and 2nd- gen) cannot be updated at all.

@C_S​ the rollout is happening gradually. As long as your system is connected to WiFi, the gear icon should appear on your Keypad soon.

Thank you.

@worthing​ the Check for Updates function on your Keypad does exactly that.

It's just that our dev team deliberately limits availability over the first few days - both to keep an eye out for unforeseen issues, and so that our servers aren't overwhelmed.

first few days

I've commented on this before but this is not the behavior I see. The last update, prior to this one, I checked for updates daily for almost a month before it finally showed up as available. I believe others have said the same.

Can you please check with the code monkeys and get an exact answer from them on how long the updates are delayed?  :)  And to whom exactly (and why) it is made available? Is it random? 

@worthing​ calling engineers code monkeys is probably exactly why you are getting updates last!!

Any code monkey who takes offense at code monkey is too serious a code monkey. :)  Sure it can be used derogatorily but that's not how I was using it at all. I have all the respect for code monkeys without whom we wouldn't have computers, smart phones, the internet, etc.

Obligatory link to Jonathan Coulton's "Code Monkey":

https://www.youtube.com/watch?v=AEBld6I_AKs

Enjoy :)

@davey_d​ In my diagnostics section of the keypad it says under "cell" that it's "disconnected" and that the carrier is "Vodaphone". Then says the network is "roaming" and gives IP address.

Have no idea what this is. My iPhone is connected to SS system and I use AT&T for carrier. 

@Tarx​ does that happen specifically after you disarm using your Keypad? If so, it might be a sign of severe interference. In that scenario, when your Keypad sends a disarmed signal, it's not hearing the acknowledgement from the Base Station, so it tries to send the disarm again. So we'd need to troubleshoot for causes of that interference.

@Ishkakin​ sorry to hear about this. Is your Base Station already connected to your home's WiFi? You can check by going to the Keypad Menu > System Settings > Diagnostics.

If your system is connected via WiFi, a gear icon should show up on the side of the default screen of your Keypad (the screen that shows the system armed state), showing an available update.

I'm having the same issue. Did yours ever resolve? I called and they said that there was an update that needed to be pushed to me. After troubleshooting and powering down the base and keypad, they were able to push to me. They could see the base eventually downloading it and estimated it would be a couple hours for the keypad to show it was ready to install.....it's now the next day and still not on the keypad and i still can't add my outdoor camera.

@Ruiya​ Since you mention that we can already see the download in progress, it sounds like your Base Station is indeed connected to WiFi. But the download isn't completing?

There might also be a compatibility issue with your WiFi router - which is another issue that might be resolved by firmware update!

I would suggest connecting your Base Station to a different WiFi network - perhaps at another location, or if you have a Hotspot available from your phone. Once the update is downloaded and installed, you should be able to connect to the original network again.

@py0719​ wow, your firmware is way behind! Our engineers had a look at your account and tried something on our end. Please head over to your Keypad whenever you can to check if you've got the Gear Icon, indicating an available update.

@py0719 looks like that didn't do the trick. I'll DM you for the next step.

I am in the same boat. Brand new install, hooked to and verified 2.4ghz wifi. Pretty darned frustrating. Base station is 1.6.4. keypad is 2.3.4..

I suppose I'll wait overnight and see if the base station downloads the update.

Tech support said she saw where it downloaded 31% but dropped. She blamed that on the fact that I have 5g and 2.4g on the same router.

Thanks for reporting, @JozyWales.

That bit about 2.4GHz vs 5GHz is unfortunately incorrect. But when coming over from much older firmware, the download might take a bit longer. Though it does sound like it had already started, so that's good. Since it's been a couple of days, your Base Station should already be on the latest version!

@davey_d​ The replacement system does not have the most recent firmware (v2.6).  It has v1.6.4 - which is still a ways off.  Any suggestions?

@mmkremer​ as mentioned, I was slightly incorrect. It's normal for only one of the connections - WiFi or cell - to be connected at the same time. As soon as one disconnects, the other one takes over near-instantly.

About the cell connection specifically: your Base Station has its own cell connection that has nothing to do with your personal phone service.

Though you do mention that yours is still connecting to "Vodafone", which means that your system is still connected through 2G. Since we're phasing that out, we strongly recommend that you upgrade to 4G as soon as possible. I do see on your account that you already called in to make that happen!

@rongalla​ I've gotten a replacement base station and it still won't receive updates.  I personally don't think there is a way to update.  At this rate, they should allow us to download a firmware and manually update it (if that's even possible).

@py0719​ I feel your pain. I have close to 40 devices on my WiFi network. The only one can't seem to do what it is supposed to is the SimplySafe firmware update. Their documentation about how updates work is also very strange. Some articles say the base station automatically updates and other articles  say you have to do the gear thing. 

Hello @rongalla , thanks for letting us know about your issue. I see that you also created a thread, and I will answer there.

@rongalla​ I've gotten a 2nd replacement base station (06/06/2022).  It's STILL showing the firmware as v1.6.4.  I checked for updates on the keypad, and the unit says I have the latest firmware.  Go figure.  Best of luck to you.

@GUSHandGO​ You need to have them send you a base station with firmware version 2.5 or later already installed. That was the fix for me to start receiving automatic updates.

@rongalla That's the key right there: a pre-installed firmware of v2.5+ before they ship the base station to you.  Each one that was sent to me still has the old v1.6.4 (this has happened twice).

@GUSHandGO I hope you have better luck than me.