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5.7K Messages
System Firmware 2.6 (February 2022)
Hi folks,
The first Base Station update for the year is a smaller one, focused on minor improvements and setting up for future improvements. It's starting to roll out now and will be available to all users soon. For those new to updating firmware for your Base Station, check out our Help Center Article here.
Here’s what’s coming in Update 2.6:
- Fixed a very rare issue where locking/unlocking the Smart Lock through the app multiple times can cause the Base Station’s LED indicator to cycle.
- Replaced the Base Station siren sound for both Smoke Detector and Carbon Monoxide Detector alarm to comply with UL985 standard.
- Laying groundwork for upcoming features.
And for those who have a Wireless Outdoor Camera, Update 1.6 is still gradually rolling out as well, with some great performance improvements. Learn more about it here.
eamail2001
98 Messages
3 years ago
How do you see the base FW version? I checked for update and it said it is up to date.
1
david_974533
13 Messages
3 years ago
I have both the Smoke Detector and Carbon Monoxide detectors, meaning I have three different alarm tones. A feature request is to add a voice prompt to identify which it is, the voice prompts for smoke detector and carbon monoxide are already in the system and it would be a great help if I'm woke up at 3am to know if I should be worried about an intruder, a fire, or carbon monoxide, they all have a different sound, but it would help.
1
mmcauliffe0752
3 Messages
3 years ago
Is this firmware updated for 2nd generation SimpliSafe systems
1
0
C_S
13 Messages
3 years ago
Hello.
3rd Generation system.
My base station still shows version 2.5.2.
I checked with my keypads if there was an update available but it was negative.
Is there anything that I need to do in order to force the update to 2.6?
My keypads have version 2.5.0 installed, if it makes any difference.
2
0
RJErick
25 Messages
3 years ago
When is HomeKit support comming?
0
worthing
716 Messages
3 years ago
When is the ability to force updates manually coming instead of forcing us to wait for 0-4 weeks to get updates? There are much larger companies with many more devices that give their customers the ability to force updates so it's possible.
5
tysonc
19 Messages
3 years ago
Would LOVE the ability to schedule arming and disarming. Much like a programmable thermostat. Scheduled to arm at night and disarm in the morning. Then arm again mid day etc etc.
0
Tarx
4 Messages
3 years ago
Any idea why my gen3 system now says, "alarm off, alarm off" (twice) on disabling? This started happening after a 2021 update.
(edited)
1
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Ishkakin
1 Message
3 years ago
I'm trying to install a new outdoor camera and it says I need to update my system. I checked for updates and the keypad says my system is up to date. I tap "System Updated" in the app and it prompts me to update again. I'm stuck in a loop.
3
0
py0719
11 Messages
2 years ago
My Versions
Base Station: v1.3.2
Keypad: v1.2.16
Am I on the most recent version for both? If not, I do not have any notification of an update on the keypad. Yes, my system is connected via Wifi.
(edited)
9
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mmkremer
4 Messages
2 years ago
@davey_d In my diagnostics section of the keypad it says under "cell" that it's "disconnected" and that the carrier is "Vodaphone". Then says the network is "roaming" and gives IP address.
Have no idea what this is. My iPhone is connected to SS system and I use AT&T for carrier.
1
0
rongalla
25 Messages
2 years ago
I have had SimplySafe for about two years. My system has never received an up date. I have never gotten the gear symbol on any of my three keypads. Whenever I check for updates using the keypad it always says my system is up to date.
I have worked with support on multiple calls to try and figure out why my system will not receive an update. The system has been on WiFi since the day I installed it. Support has sent me two replacement base stations and my system will still not receive updates.
My software versions are:
2.3.1.0 for the base station
1.6.2 for two keypads
1.4.2 for one keypad
Not sure what to do to get this fixed.
4
0
GUSHandGO
1 Message
2 years ago
Same issue here. Bought two outdoor cameras. Can't update the Base Station. My keypad says the system is updated no matter how many times I try. Wi-fi us connected in Diagnostics.
Base station is on version 1.3.4. I've been a customer since 2019.
Not sure what to do.
2
0