‎Product Requests and Suggestions: How to Use This Section | SimpliSafe Support Home
 
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Community Admin

Community Admin

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5.5K Messages

Wednesday, October 19th, 2022 8:20 PM

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Product Requests and Suggestions: How to Use This Section

​Welcome to ​​Product Requests and Suggestions​​! Just like the name suggests, you can post ​​in this category​​ about what new features you’d like to see added to our hardware, software, and services. These requests are seen by our product teams, and it’s a great way for you to tell us your thoughts. Here are a few guidelines to keep in mind before getting started:​

​One Request Per Post​

​To help us track your submissions and keep this section organized, please include only one request or suggestion per thread. If you have multiple ideas, create a new thread for each of them.​

​Search Before Posting​

​Often, a product or feature that you want to see added has already been requested by another user. Please use the search box (top right of every page) to find similar requests, before posting a new thread.​

​Upvote and Comment​

​If you do find an existing request post, we strongly encourage you to Comment or Reply, and to use the Upvote function on the top left of the page. The more activity there is on each post, the more we know that the request is popular!​

​Check the Status​

​As mentioned, we’ll keep you updated on the status of each request, through a label on the top right of the post. Here’s what these statuses mean:​

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Legal Disclaimer

The SimpliSafe Community Forum’s Product Requests and Suggestions section is a public site. None of the information that you may share with us is confidential and will be treated as public information. With respect to any submissions, SimpliSafe is not under any obligations of confidentiality, non-disclosure, non-use, or use. Also, by making a submission you affirm that the content you provide to SimpliSafe is your own and you have the legal right to share it with us. Further, you understand and agree that you are responsible for ensuring any submissions and statements therein are truthful, accurate, and non-disparaging to any third parties.

SimpliSafe does not compensate individuals for unsolicited suggestions. By posting in the Community’s Product Requests and Suggestions section, you explicitly agree that SimpliSafe can use, practice, make, sell, have made, import, lease, or otherwise exploit or commercialize, any information contained in the submission. In the event that information received includes any intellectual property rights, you further grant SimpliSafe a fully paid-up, royalty-free worldwide and irrevocable license, without any further discussions, negotiations, or licenses required. 

This policy makes clear the expectations for unsolicited suggestions to avoid any misunderstandings with submitters about any of SimpliSafe’s future innovations to our products or services.  As such, SimpliSafe understands if you would rather not share your suggestions with us based on the terms and conditions described above.

Notwithstanding the foregoing, if you wish to submit a suggestion or otherwise share an opinion, please enter your information in the text field provided below.

We’re looking forward to hearing your ideas. Happy posting!​

764 Messages

2 years ago

I am having a senior moment.  How do I get to this "section" of this web site?

Community Admin

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5.5K Messages

@general_kaos​ this notice was meant for pinning on this section specifically. Sorry for the confusion!

764 Messages

2 years ago

Different senior moment.  Do we at least get a head start of what is already in development or do we just need to giess?

764 Messages

2 years ago

Integrate Simplisafe with Matter 2.0 so can be integrated with other smart home systems.

764 Messages

2 years ago

Update external cameras to not report movement status when system is not armed.

(edited)

764 Messages

2 years ago

Allow multiple accounts (different emails) to manage Simplisafe with different levels of access.

Community Admin

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5.5K Messages

2 years ago

@general_kaos I mean that you should create new posts for each request, not just reply in this same thread. Head over here and click the [Ask a Question] button to create a new post.

But by the way, here's where you can find threads for all three of those requests:

3 Messages

1 year ago

Is there an expected firmware update that will allow the external cameras to be synced to the system status......cameras off when system off, etc. (with options for override)? With the cameras continually activating with yard work, kids, etc., the camera batteries are lasting 3-4 weeks and my data bandwidth is being eaten up.

Community Admin

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2.9K Messages

Hi @bheadley​,

At the moment there is not a firmware update for outdoor cameras to sync with the system’s status in the works. When it comes to your Outdoor Camera’s battery life, installing our Outdoor Camera Solar Panel will help to keep it charged.

For future requests, head over here and click the [Ask the Community] button.

Welcome to the SimpliSafe Community’s Product Requests and Suggestions! By posting in this section, you agree that you have read and agree to our Suggestion Submission Terms, Terms of Use, Privacy Policy, including any and all related terms and policies therein.

New to the Community? Get started by reading our Welcome Post.