Customer service reps

I'm am writing to complain about the extremely horrible customer service I received from Christy D. She was very rude, did not listen, and kept me on hold unnecessarily. I had to call customer service back on another phone line. The rep that helped me, Tiffany answered my questions, handled my concern and even wrote and sent me an email before Christy even came back to the phone. People like Christy are why we chose to cancel our service. You need more Tiffany's instead.