Smart lock won't calibrate
Neither of the 2 smart locks I ordered would calibrate. Base is able to add the lock just fine but when it asks to 'lock' the lock manually and calibrate, it fails to calibrate. Says "there was a problem calibrating the lock. Please call us to troubleshoot". Called customer service twice. First, they couldn't figure out so sent me a new lock which ALSO won't calibrate. Second time they made sure system was up to date, asked me to remove the battery from the base (sort of reboot), deleted and added ther lock a couple times, held the test button on the lock for 10 seconds etc. Nothing has worked so far. Please help.