1 Message
Smart lock won't calibrate
Neither of the 2 smart locks I ordered would calibrate. Base is able to add the lock just fine but when it asks to 'lock' the lock manually and calibrate, it fails to calibrate. Says "there was a problem calibrating the lock. Please call us to troubleshoot". Called customer service twice. First, they couldn't figure out so sent me a new lock which ALSO won't calibrate. Second time they made sure system was up to date, asked me to remove the battery from the base (sort of reboot), deleted and added ther lock a couple times, held the test button on the lock for 10 seconds etc. Nothing has worked so far. Please help.
Accepted Solution
dbtripleb
1 Message
3 years ago
I was running into this with a brand new setup and installation. I tried the steps on the website but it didn’t resolve the issue because it turned out to be something with my door and not the device.
My door latch was not lined up perfectly with the plate so it would catch slightly when locking. If you have to push your door in/up slightly in order to lock it then you may have the same issue I had.
To fix it, I sanded the sides of the opening on the plate so the lock could slide back and forth smoothly. Close the door, look through the crack, and watch which way your lock and door move as you lock it. Sandpaper should work but I just used a Dremel. I wanted to start with a clean setup so I removed the device from my keypad and went through the setup process again and it worked first try.
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Accepted Solution
jclemson
2 Messages
2 years ago
SOLVED!
I had difficulties as others have described in getting the door lock to calibrate. Removing and reinstalling, and multiple attempts to calibrate, updated software, replacing batteries, etc etc. and still would not calibrate. And from reading the posts there wasn't much else that could be tried with Simpisafe. So I figured must be an issue with the lock hardware itself. I put a door lock lubricant on each side of the deadbolt bolt and locked and unlocked manually a couple times to coat the bolt and striker. And....Calibration Successful!!!
Door-Ease Lube Stick is the lubricant I used, anything similar would work too
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hinorhei
1 Message
5 years ago
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scottrocks
1 Message
5 years ago
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wajid
1 Message
3 years ago
I too have same issue. It started after software upgrade. Its been on my door for last one year and I am facing this issue out of blue. Would have been good for SimpliSafe to add some info on it instead of just saying change your batteries.
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kylerooneyx
1 Message
3 years ago
I am having the SAME issue! First lock wasn’t actually opening the lock so I bought another one “because their CS is awful” and this second won’t calibrate.
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Badbass780
1 Message
3 years ago
Same issue here. Did a software update to the lock and wasn’t able to calibrate anymore. Now it won’t work. The system never did communicate with it well, but now its useless. Anyone have success with it yet?
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pfeif11001
1 Message
1 year ago
Mine still doesn't say calibrated after these steps.
The base station is connected to WiFi. Placement is ideal since I tried multiple spots. Batteries are good, and the station is plugged in. The lock is fine since I calibrated it with my other address and SimpleSafe account before bringing it down.
I completely removed it from the system up there, so that is also not an issue.
The weird thing is that the lock physically calibrates just fine. It just doesn't register that it calibrated on the keypad. The failed to calibrate error prevents it from fully being connected to the system. Customer support is lost on this one.
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