smart lock integration

Just bought a smart lock series 2.  I was surpresd to find out the keypad does not turn off alarm. Thus , you have to enter your pin twice; once on the lock, then on the pin pad.  I bought this lock instead of others with web apps for more integration.  SS should make this an option on the device set up.  Also I was surprised to find out that only 4 extra pins are provided.  Every other smart lock has at least 10. I have three kids, and my wife and I who use the system.  I need more pins for contractors... I may return the lock and get another brand that does not integrate