‎Smart Lock Doesn't Fully Retract Single Cylinder Deadbolt from Inside the house; can't open door as a result. | SimpliSafe Support Home
 
christopherchayes's profile

Tuesday, June 16th, 2020 9:14 PM

Smart Lock Doesn't Fully Retract Single Cylinder Deadbolt from Inside the house; can't open door as a result.

I'm using the green adapter which appears to be the best fit. The Smart Lock with the adapter installed makes an unimpeded turn when not installed. When installed, from an unlocked to the locked position, there is friction when turning the Smart Lock that isn't there when the Smart Lock isn't installed.

The net result is that when unlocking the deadbolt, the deadbolt doesn't retract fully from the door jamb and the door can't be opened from inside.

The door can be unlocked from the outside using a key.

Tech support hasn't been helpful.

Any suggestions? Thank you.

9 Messages

4 years ago

Might sound stupid buuuutttt I had a similar experience when installing mine. Try flipping the adapter around. I fought with it and could not figure out why it wouldn't extend or retract all the way and then I had the thought to flip it around. Try that and let me know.

4 years ago

Thank you. That didn't work.

I still feel the same friction when turning the Simpli Safe inside lock from locked to unlocked at the last 10% of the turn.

The dead bolt is brand new.

3 Messages

4 years ago

Had the exact same issue.  Changed the green adapter to blue.  Recallibated via the keypad.  Problem solved.

1 Message

I had installed using green adapter.  I then later purchased a new lock set in black to match keypad, again it was diagonal using the green adapter.  Now it wouldn't fully retract.  (Schlage brand lockset).  Used the blue adapter even though not diagonal and it now works as it should.

1 Message

4 years ago

I'm glad I looked here! I was having the same issue. I'm using the red adapter which is the only one that will fit.  I was thinking about getting a new deadbolt but Christopher mentioned that his deadbolt is brand new  

Then I saw MoFros264's response.   I then examined the adapters. All the colors, except green, need to be placed the correct way. Green is reversible. In my case, flipping the adapter solved the issue.

1 Message

4 years ago

What are the adaptors that you are referring to? Ours was working fine and then it stopped working

4 years ago

I had this same issue, and I fixed it by making sure my adapter was in the correct position, but I also had to take the metal plate off the inside of the doorframe, where the lock enters into when locked. The lock was getting stuck on that and needed extra force to fully move....which is fine when you're a human unlocking it, but the Smart Lock needs less friction. Works great now!

1 Message

1 year ago

My problem comes from the adapter not aligning with the lock.  The lock wouldn't close all the way.  I bought a new lock and had the same problem.  I think I could take the thing apart and make it work, but I am sending it back. The idea is that is is "simpli" safe.  If I have to re-engineer the product, it is no longer simple.

Community Admin

 • 

5.3K Messages

@smadakram, sorry to hear that you're having trouble with your Smart Lock. From your description, it sounds like your Lock could benefit from re-calibration, which is available through your Keypad Menu, under Devices > [your Smart Lock].

As your house shifts around, it might be necessary to re-calibrate your Smart Lock from time to time.

9 months ago

I'm having the same problem. Lock will not fully retract the deadbolt. I've been using the green adaptor. I'm going to try one of the other ones.

Community Admin

 • 

2.7K Messages

@christinehelwick​ If another adaptor doesn't resolve this problem, I would also try re-calibrating your Smart Lock. You can do this in your Keypad Menu by navigating to Devices > [ your Smart Lock]. This Help Center article also provides step-by-step instructions to calibrate the Smart Lock.

1 Message

4 months ago

I had the same problem. My door would not unlock fully with the green adapter. I switched to the blue adapter and now it unlocks fully. This might not work for everyone, but it worked for me. I have a Schlage lock fyi. 

New to the Community? Get started by reading our Welcome Post.