‎Trouble Signal Settings Access in App | SimpliSafe Support Home
 

Captain

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6.2K Messages

Thursday, December 21st, 2023 3:21 PM

Not In Development

1

Trouble Signal Settings Access in App

Trouble signal settings are now only accessible on the keypad.  Please update phone app and web dashboard it is accessible there too.

Official Response

Community Admin

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5.7K Messages

7 months ago

Hi all,

I have heard back from our Product team, and as I suspected, the Trouble Signal part of the requirements for the SimpliSafe system to meet the UL-985 standard. So unfortunately, that would be the reason why the setting can only be disabled while you are present at the property (via the Keypad).

For that reason, this feature request is Not In Development.

Community Admin

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5.7K Messages

1 year ago

Thanks, Captain.

Yes, right now, the way the Trouble Signal Settings are set up is intentional, since it relates to how the system complies with UL-985. But I'll bring this up with our dev team!

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