1 Message
Show Status of all Devices In App
Hi
Really impressed with how easy it was to add devices to the system but was really disappointed that these do not show in the App, Only Cameras.
It would be a really useful addition to be able to see what units are installed and what status they are in, i.e. if there is a fault with one or a low battery, etc so we can check if the system is functioning correctly. There does not appear a way to do this easily and the fact that the motion sensors do not have a flashing light to indicate movement also means we have no real idea if they are working or not so being able to easily check and report on it whether home or away would be a massive relief & give us better peace of mind.
I have Hive for my heating and lighting and it shows every thermostat & bulb and it's current status so can SimpliSafe do the same?
Regards
Paul
Official Response
davey_d
Community Admin
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5.6K Messages
2 years ago
Hello!
There are a couple of spots in the SimpliSafe app where you can check the status of your full system.
1. On the Overview page, pull down on the screen to refresh, and pull the latest info from your system. At the top you'll see a Status indicator; usually, you'll see it say Everything is OK. If you click Learn more >, you'll be taken to a quick view, which will show if anything is wrong with any component in your system (for example, Low Battery warnings, signal issues, etc. This is a combined view of all your sensors and cameras.
2. Under My System > Device Settings, you'll see a list of all of your sensors. On the right side of each tile, you'll also see the current status of each sensor, including:
The original post also asks about the Motion Sensor specifically. While the above options will show if a given Motion Sensor is connected to the Base Station, it won't show if it's able to pick up motion. The best way to test that is by putting your system in Test Mode. This guided flow on our Help Center can help you through the steps!
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captain11
Captain
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6K Messages
3 years ago
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CACarpenter
41 Messages
3 years ago
Another suggestion... quit your shameful policy of requiring a plan....when your customer simply wants to interface to Amazon
No other "smart" devices utilize this despicable policy
Are you really hurting that BAD for MONEY ???
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langriker
4 Messages
2 years ago
I think the mobile app would be much more useful if the current status of all the sensors was listed on the home screen or had a tab like the camera tab. It is very cumbersome to open the app and go to settings > device settings and wait until they refresh. This could be even better if there was a widget on android which listed the current status of all the devices. Thank you!
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Joe401
2 Messages
2 years ago
I have the self monitoring plan and I cannot see my devices. I can only see camera's as well.
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pkeilich
1 Message
8 months ago
I pulled down as stated above to see my system status. It says everything is OK but one device has a low battery. When I open that message, it tells me all devices are on line and the battery levels are good. So, how do I know which of my three dozen devices has a low battery . . . . The warning is useless unless it tells you which device is low. Note - all cameras are at 40% or better. . .
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