‎Door locks - constantly locking and unlocking by itself | SimpliSafe Help Center
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Caragon45's profile
Caragon45

1 Message

Wednesday, August 26th, 2020 4:17 PM

Door locks - constantly locking and unlocking by itself

If I set my locks to auto lock, as soon as it locks, then I will get push notifications that the door has been unlocked by hand, then locked, then unlocked and then locked and on and on. It will do it 8-12 times before it stops. Sometime they will randomly do it during the night. I had to turn off my push notifications for both of the doors. One lock I have had almost a year and then another lock I just got a couple of months ago. The one I have had for almost a year started doing this in May. There is nothing to upgrade the software on these and there is no help on this website about it. What is wrong with them?

I want the push notifications so I can see who it locking and unlocking my door. Maybe I just have gotten another brand of smart lock.

Question

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Updated 

4 months ago

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coltmaster1

Advocate

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2.8K Messages

3 years ago

Did you call SS to troubleshoot?  That would be the first thing you should do - they'll replace it if they determine it's defective.

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nicksnguyen

1 Message

3 years ago

My problem is similar. After it's locked a few minutes later it says "unlocked by hand". Then I personally check the door and it's locked. So I lock the door on the app (even though it's already locked), and few minutes later it says "unlocked by hand" but no one has touched anything. Anyone have a solution (I cannot call SS yet as I am at work). I wish they had a chat service.

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dandydons

368 Messages

3 years ago

sounds similar to the issue I had with my sensors where it was telling me it was non responsive when it was responsive like your lock is saying its unlocked but it actually isn't.

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mmedwed

2 Messages

3 years ago

This is happening on my system now.  Was there any resolution?

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simplisafe_admin

Community Admin

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506 Messages

3 years ago

Hi @mmedwed,

It sounds like your Smart Lock may think it's right on the edge between being locked and unlocked. We recommend re-calibrating the Smart Lock to see if that resolves the issue for you. This can be done through the Keypad by pressing the menu button -> [your Master PIN] -> Devices -> [your Smart Lock] -> Re-calibrate. From there, follow the instructions on the Keypad.

SimpliSafe Social Team
SimpliSafe Home Security

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mmedwed

2 Messages

Thank you. I have done this so hopefully it will work.

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3 years ago

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bradleyu

1 Message

I was having this exact issue…I recalibrated my lock….two weeks later it has begun again sending me false notifications of it being unlocked then locked. Help! This is causing unnecessary panicked moments in the middle of the night. Put in new batteries just to be safe.

(edited)

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1 year ago

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pmacan

8 Messages

My lock is now doing this out of nowhere. I am not happy since I think I am being robbed and home invaded. 

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1 year ago

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MikS

1 Message

4 months ago

My SmartLock sent me a couple of false manual unlock messages yesterday.

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emily_s

Community Admin

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1.2K Messages

Hi @MikS​, 

Your Smart Lock may not be detecting the proper locked/unlocked positions, causing it to send an incorrect status. Recalibrating the Smart Lock should help to make it remember the correct positions. You can do this from the Keypad under Menu > Device Settings > [your Smart Lock] > Calibrate.

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4 months ago

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