‎Do the Doorbell and Smart Lock work in the UK? | SimpliSafe Help Center
 
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Tuesday, March 30th, 2021 1:28 PM

Do the Doorbell and Smart Lock work in the UK?





Official Solution

Community Admin

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491 Messages

2 years ago

Hi @andraay,

Due to the differences between the US and the UK markets, those devices are not currently supported in the UK at this time. If you'd like to be alerted to any new products that we release in your area, make sure that you have enabled New Product Announcements in the Email Preferences section of your account settings.

SimpliSafe Social Team
SimpliSafe Home Security

1 Message

2 years ago

The op asks if they are compatible not if they are supported. Can you please clarify. Ta

Community Admin

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4.3K Messages

2 years ago

Hi chris945,

By supported, we mean that US and UK Base Stations have separate branches of firmware, so you wouldn't be able to import any components from the US and make them work on UK Base Stations. This includes the Smart Lock.

The Video Doorbell Pro doesn't need to connect to the Base Station directly. However, it's designed to plug into an existing wired doorbell system for both power and sound. Due to differences in electrical systems between the two countries, the Video Doorbell Pro is unlikely to work in the UK.

- Johnny M.
SimpliSafe Home Security

1 Message

9 months ago

Any chance we'll get a UK version of the doorbell and lock any time soon?

Community Admin

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4.3K Messages

@radial​ unfortunately we don't have an update at this time. But we'll make sure you hear about it if we do.

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