99 Messages
Keep arming in the middle of the night
This is all new since the latest update. Nothing else has changed for over a year.
See pic attached. The system with re-arm several times in the middle of the night.
99 Messages
This is all new since the latest update. Nothing else has changed for over a year.
See pic attached. The system with re-arm several times in the middle of the night.
captain11
Captain
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6.1K Messages
2 years ago
@eamail2001 definitley file under odd, but not unheard of. Early on my brand new SS3 system sent a duress call by itself at 3am in the morning and a smiling plainclothes detective rang my doorbell to say hi. I was on the phone at 9am when SS support opened up politely but firmly asking what the heck happened.... long story short a bug fix went in that night....ancient hsitory but I suggest the same action by you. Firmly request this get escalated immediately and that you require a call back within 24 hours on why this behavior. Please note I know someone whose teenage thought similiar events was hilarious, that is, until grounded for 4 weeks. Note, not saying that's the case here.
Please post your outcome here if you get a chance. Good luck.
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emily_s
Community Admin
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3.4K Messages
2 years ago
Hi @eamail2001,
This certainly should not be happening with your system; I apologize that it has! I've escalated your case to our Support team. A Senior Specialist will be reaching out to you to get to the bottom of this.
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funkiewagnalls
5 Messages
2 years ago
I have this issue as well after a recent app update. In the last 6 hours its done it 4x.
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eamail2001
99 Messages
2 years ago
I've been told by CS that the issue has been addressed and will be fixed in the next update.
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thorosiris
2 Messages
1 year ago
Just had my system do the same thing today. Tried to arm itself multiple times in both home and away. Unplugged the base station and it seems to have stopped for now, but can't leave it unplugged for good though.
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