‎Keep arming in the middle of the night | SimpliSafe Support Home
 
eamail2001's profile

Thursday, February 2nd, 2023 11:45 AM

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Keep arming in the middle of the night

This is all new since the latest update. Nothing else has changed for over a year.

See pic attached. The system with re-arm several times in the middle of the night.

This conversation has been merged. Please refer the main conversation:

Spontaneous Arming Notifications when system is already Armed

Captain

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5.9K Messages

1 year ago

@eamail2001 definitley file under odd, but not unheard of. Early on my brand new SS3 system sent a duress call by itself at 3am in the morning and a smiling plainclothes detective rang my doorbell to say hi.  I was on the phone at 9am when SS support opened up politely but firmly asking what the heck happened.... long story short a bug fix went in that night....ancient hsitory but I suggest the same action by you. Firmly request this get escalated immediately and that you require a call back within 24 hours on why this behavior.  Please note I know someone whose teenage thought similiar events was hilarious, that is, until grounded for 4 weeks. Note, not saying that's the case here. 

Please post your outcome here if you get a chance. Good luck.

98 Messages

@captain11​ CS called me and is looking into it ASAP.

It is a strange one. I feel the new update triggered this. for 16 months this has never happened and from the night I did the update... Pow!

Community Admin

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2.9K Messages

1 year ago

Hi @eamail2001, 

This certainly should not be happening with your system; I apologize that it has! I've escalated your case to our Support team. A Senior Specialist will be reaching out to you to get to the bottom of this.

98 Messages

@emily_s​ FYI, On my App i just got a notice that it's armed in away mode.

98 Messages

@emily_s​ FYI, it still happens plus sensors I confirm are closed show open and close on their own. All this only started happening after the latest update.

98 Messages

@emily_s​ Has there been an ETA for the update that will fix this issue. Today it's re-armed 7x so far.  

5 Messages

1 year ago

I have this issue as well after a recent app update. In the last 6 hours its done it 4x.

Community Admin

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2.9K Messages

@funkiewagnalls​, your system should arm itself on your own. I've escalated your case; a Specialist will reach out to you soon to help. 

98 Messages

1 year ago

I've been told by CS that the issue has been addressed and will be fixed in the next update.

2 Messages

10 months ago

Just had my system do the same thing today. Tried to arm itself multiple times in both home and away. Unplugged the base station and it seems to have stopped for now, but can't leave it unplugged for good though. 

Community Admin

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2.9K Messages

Hi @thorosiris​ and @gmck62, 

Thank you for reporting this. We've escalated your cases to our engineers to look into. Someone may reach out to you to further their investigation.

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