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822 Messages
Base Station green light with no Video Doorbell
We have been investigating incidents of Base Stations showing a green light for an unknown reason. As you may know, the green light is currently used when the Base Station is relaying signals from the Video Doorbell when its button is pressed.
But some users have reported seeing the green light even if their doorbell has not been activated, or if they don’t even have a Video Doorbell at all. We have determined that this has no negative or other impact on the rest of your system’s functions.
Unfortunately, we have not been able to replicate the issue, either with customers or in our lab. So for now this investigation is on hold. If you are seeing this issue, please let us know in this thread!
cjd_96709
2 Messages
2 years ago
I have an upgraded system and the base just recently turned green. I tried to turn off in the manual setting, but nothing happened. Can you trouble shoot please.
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zigzach3
1 Message
1 year ago
My base light just switched from blue to green a couple weeks ago. When armed in home or away, it's now solid green instead of solid blue.
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cheryl581
1 Message
10 months ago
I had an issue with my entry sensor,did an online chat they help me fix it. Now I have a green light that stays on ,on the base they told me it was for the video doorbell. I do not have a door bell.
they said unplug it take one battery out wait 30 seconds, well that didn’t work.
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bragg_lar
1 Message
6 months ago
Mine is doing this. Flashing green.
It just started and I have not doorbell camera.
What does it mean?
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kellywcov
1 Message
6 months ago
I had the green light issue last night. I had an alarm go off for about 10 seconds. I don’t know what alarm exactly but after I checked my house I could not find anything wrong there was no alert from the system but I noticed the base station light was now green! I do not have a video doorbell connected to the system either.
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frankie32578
4 Messages
5 months ago
Yes I’m seeing this issue right now. It just started noticing it today and I do not have a doorbell.
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mdstrauch
2 Messages
5 months ago
Recently updated the system and today a low melody sound with a green blinking light is happening. I DO NOT have a doorbell or any cameras.
not sure how to shut it off?
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samulvaney
2 Messages
4 months ago
The base station just began displaying green but we don’t have a doorbell
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rbredling
2 Messages
4 months ago
base station has been flashing green but I do not have a Simpli Safe doorbell. It started after I got a new wifi router and installed a Ring video doorbell. ??
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rbredling
2 Messages
4 months ago
Base is flashing green light. I do not have a Simpli Safe doorbell. It started after I replaced my internet modem and wifi router, and installed a Ring video doorbell.
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dljacobs1
1 Message
2 months ago
We had a recent planned power outage. The base station is now flashing green.
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joe_6532bb
7 Messages
2 months ago
I seem to be having the same issue. Started today. Replaced my base station about 3 or 4 weeks ago.
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tm90043
3 Messages
2 months ago
My base station is blinking green. I do not have a video doorbell.
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tm90043
3 Messages
2 months ago
My base station is blinking green. I do not have a video doorbell.
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smroutt
1 Message
1 month ago
I am seeing this issue, and have also had my apartment broke into multiple times, and things things stolen and vandalized multiple times. And your representatives treat me like garbage everytime I call. I'm 4 years of using your service and dumping close to $1,000 worth into products, only one person has attempted to resolve these issues.
When are you going to realize y'all have been hacked, and people within your own team are helping. Y'all be having WAY too many glitches and no solutions for ever. Every time I was broken into you told me oh well. Every time something was stolen, you told me oh well. Your system is garbage. Your customer care is garbage. Swindle me out of my money with promises of home protection and then when I get robbed you tell me of em ESPECIALLY when I was paying to dollar protection. No sir no ma'am.
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