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Community Admin
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532 Messages
Android app playing incorrect audio on Doorbell press
We have received reports of users experiencing a strange issue, where pressing the button on the Video Doorbell Pro prompts the wrong audio from the Android version of the SimpliSafe™ app.
Our engineering team is already working on resolving the issue. If you are experiencing this issue, please check in here, and we’ll let you know when the fix is rolling out.
captain11
Captain
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5.9K Messages
23 days ago
Okay, this is a new one I have never encountered before.
With the SS app closed:
1. Unlock front door
2. Ring doorbell
The audio for the SS3 installation video begins to play. Close door, lock it and then it stops. Not a major bug, but very odd. In case you are interested, SS, it is repeatable!
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Vicflo922
4 Messages
17 days ago
When someone rings the door bell, i get the push notification but my phone starts playing audio about setting up a panic button. Has anyone else had this happen and how did you fix it.
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roxysteinberg
1 Message
4 days ago
Running into this on Android as well. Android version 14 and One UI version 6.1
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dlpsr
1K Messages
4 days ago
Weird that its random and strange or seems to be. I have a Samsung S23 Ultra, Android 14, One UI 6.1 and it plays the sound I chose it to play. So far. 😆
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