‎Android app playing incorrect audio on Doorbell press | SimpliSafe Support Home
 
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Community Admin

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533 Messages

Friday, June 14th, 2024 8:01 PM

In Progress

Android app playing incorrect audio on Doorbell press

We have received reports of users experiencing a strange issue, where pressing the button on the Video Doorbell Pro prompts the wrong audio from the Android version of the SimpliSafe™ app.

 

Our engineering team is already working on resolving the issue. If you are experiencing this issue, please check in here, and we’ll let you know when the fix is rolling out.

Captain

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5.9K Messages

1 month ago

Okay, this is a new one I have never encountered before. 

With the SS app closed:

1. Unlock front door

2. Ring doorbell

The audio for the SS3 installation video begins to play. Close door, lock it and then it stops.  Not a major bug, but very odd.  In case you are interested, SS, it is repeatable!

Note: This comment was created from a merged conversation originally titled Strange bug in Android phone app

Community Admin

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3.1K Messages

Hi @captain11, 

This is certainly strange - thank you for reporting this! We've forwarded your case details over to our internal teams for further investigation.

Captain

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5.9K Messages

@emily_s​ Thank you.  Will be more than happy to go through the scenario again if requested. Have a great week.

2 Messages

@captain11​ I have this bug from my phone too

I run Android 13 with a Motorola G Power 2023

Does that have any usefulness to debug this bug?

I could see a scenario where this audio could be an issue when waiting for the police to respond and someone is hiding and needs to keep quiet

2 Messages

I have a Pixel 8 Pro, and sometime recently (last few weeks), anytime our SimpliSafe camera doorbell is rung, my phone starts playing an audio recording of a woman describing how and where to place your panic button through my phone's speaker. Really bizarre.

Community Admin

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3.1K Messages

@tornado777​ Thank you for providing this information! We have a hunch that this is only impacting Android devices, so knowing your phone's operating system and model is certainly helpful information for our engineering team who is continuing to look into this.

4 Messages

28 days ago

When someone rings the door bell, i get the push notification but my phone starts playing audio about setting up a panic button. Has anyone else had this happen and how did you fix it. 

Note: This comment was created from a merged conversation originally titled Door bell

Community Admin

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3.1K Messages

Hi @Vicflo922, 

I have seen a few other reports of this, and our engineering team is currently investigating this issue. I've added your case details to their ticket to help further their investigation.

2 Messages

Yes, my doorbell has been doing the same thing recently.

4 Messages

@emily_s​ any update on this?

Captain

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5.9K Messages

I shared this bug with our mailman (Charles, a great guy who has assisted me with testing over the years and was very intrigued with my mailbox sensor :-) and thinks its halarious to have my phone app start playing the install video when he rings ths doorbell and I open the door....or maybe its the expresso I give him a couple of times a week when he walks onto the front porch to personally hand me mail.

Not a deal breaker, but yes Emily, an update on where the engineers are on this one would be appreciated.

1 Message

15 days ago

Running into this on Android as well. Android version 14 and One UI version 6.1

1K Messages

15 days ago

Weird that its random and strange or seems to be. I have a Samsung S23 Ultra, Android 14, One UI 6.1 and it plays the sound I chose it to play. So far. 😆

2 Messages

7 days ago

Weird issue here - my doorbell will chime, and notify my phone, but then the woman's voice telling me how to install part of the system (sounds like a keypad?) will begin to play. It does it every time and it's obnoxious.

"To start, pull the battery tab. Most people choose to install the panic button..." etc.

Note: This comment was created from a merged conversation originally titled Doorbell plays the installation instructions every time the doorbell is pressed...

Community Admin

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3.1K Messages

@chickensfolks​ Thanks for reporting! It sounds like you're experiencing this known issue, so I've moved your post into this thread. Our engineering team is continuing to investigate this issue to locate its root cause. I've added your case to their ticket, and once we hear any news from them we'll provide an update in this thread.

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