Community Admin
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821 Messages
Android app playing incorrect audio on Doorbell press
We received reports of users experiencing a strange issue, where pressing the button on the Video Doorbell Pro prompts the wrong audio from the Android version of the SimpliSafe™ app.
This issue should now be RESOLVED. If you are still experiencing this issue after updating to the latest version of the app, try deleting the app from your phone, then reinstalling from the Play Store. And of course, if you continue to experience the issue even after that, let us know here.
Official Solution
davey_d
Community Admin
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5.7K Messages
5 months ago
Hi all,
We have updated the post above with new instructions. Please report back here with your results!
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captain11
Captain
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6.2K Messages
6 months ago
Okay, this is a new one I have never encountered before.
With the SS app closed:
1. Unlock front door
2. Ring doorbell
The audio for the SS3 installation video begins to play. Close door, lock it and then it stops. Not a major bug, but very odd. In case you are interested, SS, it is repeatable!
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Vicflo922
4 Messages
6 months ago
When someone rings the door bell, i get the push notification but my phone starts playing audio about setting up a panic button. Has anyone else had this happen and how did you fix it.
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roxysteinberg
1 Message
5 months ago
Running into this on Android as well. Android version 14 and One UI version 6.1
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dlpsr
1.4K Messages
5 months ago
Weird that its random and strange or seems to be. I have a Samsung S23 Ultra, Android 14, One UI 6.1 and it plays the sound I chose it to play. So far. 😆
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chickensfolks
2 Messages
5 months ago
Weird issue here - my doorbell will chime, and notify my phone, but then the woman's voice telling me how to install part of the system (sounds like a keypad?) will begin to play. It does it every time and it's obnoxious.
"To start, pull the battery tab. Most people choose to install the panic button..." etc.
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jbrintle
1 Message
3 months ago
Just dropping a comment to say that I too am experiencing this issue.
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dmathash21
1 Message
18 days ago
I am having the same problem. Someone rings my Simpli Safe door bell and I get a female voice talking about a panic button.. WTF?
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