‎Scheduled Arming disappearing from available options | SimpliSafe Support Home
 
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Monday, May 1st, 2023 5:45 PM

Resolved

Scheduled Arming disappearing from available options

Hi all,

There is a known issue where some users are losing access to Scheduled Arming options in the SimpliSafe app, after previously being able to set them up.

This issue should now be RESOLVED! We would suggest logging out of the app and logging back in, and the option should now be available for you again under Menu > My System > Scheduled Arming.

1 Message

1 year ago

I received a message about a week ago that Scheduled Arming was available - I saw it under Menu>My System at the time. I didn't initially sign up but now would like but it is no longer showing under Menu>My System. What happened?

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@Schubda22​ thanks for reporting. We're investigating a possible issue in the app where the feature may become invisible.

But in the meantime, if you haven't already, we suggest deleting the app and reinstalling.

11 months ago

I had the scheduled arming on my app. But it went away on its own...... Unfortunately I had set this up and now I cannot undo it? I have been working with Simplisafe on this problem but they cannot seem to find a fix. This was not a good roll out of a new feature! Now everyday my alarm disarms itself, even if I am not home and out of town!

Note: This comment was created from a merged conversation originally titled Scheduled Arming

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Hi @scottricharddavis_1, 

I'm sorry to hear this - the Scheduled Arming feature should certainly still be in your app! I would try deleting the SimpliSafe mobile app and redownload it to ensure that nothing is cached. If that doesn't help, could you please let me know which version of the SimpliSafe app you have and your operating system?

@emily_s​ No the feature is gone. Also the arming reminder feature just goes to a blank page. I have the latest version. I have deleted and reinstalled. I have cleared cache, etc. Nothing works. every morning the alarm turns itself off. I have been talking to "Kurt" at Simplisafe and no one in your tech department can solve this problem. Today we are goingto delete my account and my total profile and seeif that finally removes this feature. Not a good roll out...

see pics

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@scottricharddavis_1 please give me an update after you finish this test with Kurt. If it is not successful, I will send your case over to our engineers.  

6 Messages

I have the same issue and have had for months.  Support is useless as no one can explain why the function went away and when it will come back.  Meanwhile, my system continues to follow the schedule I set when the option was available.  Very frustrating.

5 Messages

10 months ago

Anyone know when this feature will be back on the app? We had it, set our schedule and then SimpliSafe took it away. Now our system sets as it was scheduled but we cannot make any changes???

Note: This comment was created from a merged conversation originally titled Scheduled Arming

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9 months ago

Updating this thread to let y'all know that this issue should now be resolved.

1 Message

8 months ago

Hi @davey_d  is the schedule feature for pay subscription only?

Because the schedule menu item is removed after I cancel my subscription.  

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@kenwong​ Scheduled Arming is part of the Fast Protect and Self-Monitoring with Camera Recordings plans. Learn more about our plans here.

(edited)

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