‎Strange bug in Android phone app | SimpliSafe Support Home
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captain11
Captain

Captain

 • 

6.1K Messages

Monday, May 20th, 2024 1:03 AM

Closed

Strange bug in Android phone app

Okay, this is a new one I have never encountered before. 

With the SS app closed:

1. Unlock front door

2. Ring doorbell

The audio for the SS3 installation video begins to play. Close door, lock it and then it stops.  Not a major bug, but very odd.  In case you are interested, SS, it is repeatable!

Post

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Updated 

4 months ago

 • Edited

33

2

This conversation has been merged. Please refer the main conversation:

Android app playing incorrect audio on Doorbell press

emily_s

Community Admin

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3.4K Messages

5 months ago

Hi @captain11, 

This is certainly strange - thank you for reporting this! We've forwarded your case details over to our internal teams for further investigation.

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captain11

Captain

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6.1K Messages

@emily_s​ Thank you.  Will be more than happy to go through the scenario again if requested. Have a great week.

5 months ago

0

tornado777

2 Messages

@captain11​ I have this bug from my phone too

I run Android 13 with a Motorola G Power 2023

Does that have any usefulness to debug this bug?

I could see a scenario where this audio could be an issue when waiting for the police to respond and someone is hiding and needs to keep quiet

4 months ago

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emily_s

Community Admin

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3.4K Messages

@tornado777​ Thank you for providing this information! We have a hunch that this is only impacting Android devices, so knowing your phone's operating system and model is certainly helpful information for our engineering team who is continuing to look into this.

4 months ago

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Mmoore21

2 Messages

4 months ago

I have a Pixel 8 Pro, and sometime recently (last few weeks), anytime our SimpliSafe camera doorbell is rung, my phone starts playing an audio recording of a woman describing how and where to place your panic button through my phone's speaker. Really bizarre.

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