‎Door bell | SimpliSafe Support Home
 

4 Messages

Sunday, June 9th, 2024 7:12 PM

Closed

Door bell

When someone rings the door bell, i get the push notification but my phone starts playing audio about setting up a panic button. Has anyone else had this happen and how did you fix it. 

This conversation has been merged. Please refer the main conversation:

Android app playing incorrect audio on Doorbell press

Community Admin

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3.4K Messages

6 months ago

Hi @Vicflo922, 

I have seen a few other reports of this, and our engineering team is currently investigating this issue. I've added your case details to their ticket to help further their investigation.

4 Messages

@emily_s​ any update on this?

2 Messages

5 months ago

Yes, my doorbell has been doing the same thing recently.

Captain

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6.2K Messages

I shared this bug with our mailman (Charles, a great guy who has assisted me with testing over the years and was very intrigued with my mailbox sensor :-) and thinks its halarious to have my phone app start playing the install video when he rings ths doorbell and I open the door....or maybe its the expresso I give him a couple of times a week when he walks onto the front porch to personally hand me mail.

Not a deal breaker, but yes Emily, an update on where the engineers are on this one would be appreciated.

(edited)

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